Ratings based on 937 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Good for the price
Comment from Hotel Management
18 Jun 2024 by Front Desk Manager, Hotel Management
Thank you for your feedback. We are pleased to hear that you found our hotel to be good value for the price.We look forward to welcoming you back in the future.
by A verified traveler
Posted 17 Jun 2024
Good
Comment from Hotel Management
18 Jun 2024 by Front Desk Manager, Hotel Management
Thank you for your feedback. We appreciate your positive comment.Please let us know if there is anything else we can do for you.
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Front Desk Manager, Hotel Management
Thank you for being with us, and rating your stay in our facilities, we hope to welcome you very soon
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Front Desk Manager, Hotel Management
Thank you for being with us, and rating your stay in our facilities, we hope to welcome you very soon
by A verified traveler
Posted 2 Jun 2024
This property has gone downhill.
Comment from Hotel Management
5 Jun 2024 by Front Desk Manager, Hotel Management
We are sorry to hear that your experience at Wyndham Garden McAllen did not meet your expectations. We appreciate your feedback and are committed to investigating and addressing the issues you mentioned to improve our services.We hope to have the opportunity to welcome you back and provide a better experience.
by A verified traveler
Posted 29 May 2024
Good service
Comment from Hotel Management
5 Jun 2024 by Front Desk Manager, Hotel Management
We're delighted to hear that you enjoyed our service! Providing excellent service is our top priority, and we're glad we could meet your expectations. If there's anything else we can assist you with during your stay, please don't hesitate to reach out.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Front Desk Manager, Hotel Management
Thank you for staying with us. Your feedback is highly appreciated, and we would be grateful if you could share your rating of your stay. We look forward to welcoming you back very soon.
by A verified traveler
Posted 26 May 2024
First of all it took forever to get checked in. There was three people there and they all seem very incompetent had no clue what they were doing so took over an hour to get checked in that was so frustrating second of all there were so many people at the swimming pool These people were inviting locals to come and hang out at the pool. Why didn’t the hotel staff go and check to see who was checked in and who was actually part of the hotel instead of just allowing all kinds of families to come and swim while the people that paid couldn’t even find the seat that is totally unacceptable .
Comment from Hotel Management
28 May 2024 by Front Desk Manager, Hotel Management
Thank you for bringing these issues to our attention, and please accept our sincerest apologies for the inconvenience you experienced during your check-in and at the swimming pool. We understand how frustrating it must have been to encounter delays during the check-in process, and we will certainly address this with our staff to ensure smoother and more efficient service in the future.Regarding the situation at the swimming pool, we deeply regret that your experience was affected by overcrowding and non-guests using the facilities. We will review our procedures and implement measures to ensure that only registered guests have access to the pool area, thus maintaining a more enjoyable experience for our paying guests.Your feedback is invaluable to us, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with a much more satisfactory experience in the future.
by A verified traveler from Mission
Posted 19 May 2024
Loction and facilities are excellent
Comment from Hotel Management
28 May 2024 by Front Desk Manager, Hotel Management
Thank you for your feedback. We're delighted to hear that you found our location and facilities excellent. We aim to provide a comfortable and convenient experience for all our guests. We appreciate your positive comments and hope to welcome you back again soon.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
28 May 2024 by Front Desk Manager, Hotel Management
Thank you for staying with us. Your feedback is highly appreciated, and we would be grateful if you could share your rating of your stay. We look forward to welcoming you back very soon.
