Ratings based on 950 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
First of all it took forever to get checked in. There was three people there and they all seem very incompetent had no clue what they were doing so took over an hour to get checked in that was so frustrating second of all there were so many people at the swimming pool These people were inviting locals to come and hang out at the pool. Why didn’t the hotel staff go and check to see who was checked in and who was actually part of the hotel instead of just allowing all kinds of families to come and swim while the people that paid couldn’t even find the seat that is totally unacceptable .
by A verified traveler from Mission
Posted 19 May 2024
Loction and facilities are excellent
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 4 May 2024
Thank you for excellent service and shuttle to the airport.
by A verified traveler
Posted 3 May 2024
Nice staff
Comment from Hotel Management
7 May 2024 by Front Desk Manager, Hotel Management
Thank you for recognizing our staff's efforts. We're glad to hear that you had a positive interaction with our team members during your stay at Wyndham Garden McAllen. Providing excellent service is our priority, and we appreciate your kind words. If you need anything else or have any further feedback, please feel free to let us know. We look forward to welcoming you back in the future!
by A verified traveler
Posted 29 Apr 2024
Very late check in, and room wasn’t available
Comment from Hotel Management
7 May 2024 by Front Desk Manager, Hotel Management
We apologize for the inconvenience caused by the delayed check-in and the unavailability of your room upon arrival. This is certainly not the level of service we aim to provide. Your comfort and satisfaction are of the utmost importance to us, and we regret falling short of your expectations on this occasion. Please rest assured that we will address this issue internally to prevent recurrence in the future. If there's anything further we can do to make it up to you or assist you with, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to restore your confidence in Wyndham Garden McAllen.
by A verified traveler
Posted 28 Apr 2024
They gave us a Handicap room, I didn’t like it
Comment from Hotel Management
7 May 2024 by Front Desk Manager, Hotel Management
We apologize for any inconvenience caused by assigning you a handicap-accessible room. Our aim is always to accommodate our guests' preferences and needs to ensure a comfortable stay. If you have any specific preferences for your room type in the future, please don't hesitate to inform us, and we'll do our best to fulfill your request. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfying experience on your next visit to Wyndham Garden McAllen.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
7 May 2024 by Front Desk Manager, Hotel Management
Thank you for being with us, we appreciate your rating, we hope to come back with us soon to give you the best wyndham garden experience!
by A verified traveler
Posted 26 Apr 2024
Nice property
Comment from Hotel Management
7 May 2024 by Front Desk Manager, Hotel Management
Thank you for your kind words about our property. We're delighted to hear that you enjoyed your time at Wyndham Garden McAllen. We strive to maintain a welcoming and comfortable environment for our guests. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We hope to have the pleasure of hosting you again soon!
by A verified traveler
Posted 26 Apr 2024
Very professional staff
Comment from Hotel Management
7 May 2024 by Front Desk Manager, Hotel Management
Thank you for recognizing our staff's professionalism. At Wyndham Garden McAllen, we prioritize providing exceptional service to our guests. We take pride in our team's dedication to ensuring your comfort and satisfaction throughout your stay. If you need any further assistance, please don't hesitate to let us know. We look forward to welcoming you back in the future!
