Ratings based on 119 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
3/5 Déçu
Posted 11 Mar 2024 on HotelsAccueil check in plus de 30 mn d’attente
Chambre literie molle ,pile télécommande climatisation presque à sèche,1 des lavabos ne s’écoule pas correctement.Rouille cuvette wc,goutte à goutte pommeau de douche et eau chaude à droite.Restaurant coupelle ou sous tasse pour se servir les entrées et les desserts.Aliments sans réels plus.petit déjeuner omelette froide merguez froides haricots tomates froides.Aménagements des espaces bien mais manque de balisage.
Comment from Hotel Management
13 Mar 2024 by Mövenpick Resort Lamantin Saly, Hotel Management
Cher Alex,Nous vous présentons nos sincères excuses pour les désagréments rencontrés lors de votre séjour dans notre hôtel.Vos retours sont extrêmement précieux pour nous, et nous travaillons activement pour remédier à ces problèmes et améliorer la qualité de nos services. Nous sommes toujours déterminés à offrir à nos clients une expérience exceptionnelle à chaque visite, et nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur pour un séjour plus agréable.
by A verified traveler
Posted 14 Jan 2024
300 euro was stolen from my room. This was not an opportunistic theft. The money was locked in my bag with a lock. So it took effort. I reported the theft and the procedure was explained but the outcome is nothing. 300 euro goes a very long way in Senegal so vacation budget gone to theft. On top of that the rooms are dilapidated. I have been stressed due to the theft my entire trip. All my items have been on constant lock yet they managed to steal.
Comment from Hotel Management
16 Jan 2024 by Movenpick Resort Lamantin Saly, Hotel Management
Dear Guest,We acknowledge receipt of your comment and apologise for this unfortunate situation.We understand the impact this has had on your experience and we are currently investigating the incident.Your safety and satisfaction are our top priorities.We appreciate your understanding and patience while we work to resolve this situation.
by A verified traveler
Posted 16 Nov 2023
by A verified traveler
Posted 5 Nov 2023
Nice
by A verified traveler
Posted 6 Oct 2023
Beautiful beachfront property with lovely rooms. Breakfast was terrific, and staff are friendly and multi-lingual. Highly recommend. The downside is that it's a long haul from the airport through marginally safe streets. Make sure you have a good car and driver. Taxi service is pretty sketchy. The hotel would do well to have an airport shuttle.
by A verified traveler
Posted 23 Sep 2023
Beautiful
by A verified traveler
Posted 20 Aug 2023
The location and property is okay. The service was slow at check in. It is outrageous that the hotel would even charge water in the restaurant. All surrounding hotels offer free drinks, including at the restaurant and bar.
by A verified traveler
Lovely hotel at a nice location, French required!
Posted 11 Aug 2023 on Hotelsthe hotel as such is very nice perfect, but as a foreigner (not speaking French) it is difficult to communicate. Check in took long, and we had a sick child. We were misinformed, which resulted in additional cost, then it took us quite some time to correct it, the transfer requested was not there/ nor where the cost correctly shared which all gave lot of problems and stress at check out.
by A verified traveler
Not a 5 star level!
Posted 28 Jun 2023 on HotelsFirst the good points:
The beach is nice and the airconditioning works.
On an international basis this hotel would barely get 4 stars. It wasn’t particularly clean. One look behind the mattress ( which I always do to be sure there are no bed bugs) revealed loads of hair, dead insects and blossoms which the Hotel use as their decoration for the bed. In the closet wears trash from the previous guests which convinced me that no one cleaned the room properly after the last visitor. There was no “please don’t disturb” sign available and staff came a lot to ask for several things ( in a country that has high risk for malaria you want to keep the doors closed, the most ridiculous visit was from a guy, at night who wanted to spray my room with pest control spray. First of all, this visit did the opposite, let mosquitoes in, and what was he thinking? Spraying the room while I’m in there???) not even telling the staff from the front desk, to please not do my room helped.
Topic “hygiene”:
I only ate and drank in the hotel. No salad, no fruit no ice cubes, still I ended up with having the runs with fever…
by A verified traveler
Posted 1 May 2023
Nice for family
Comment from Hotel Management
26 May 2023 by Lamantin, Hotel Management
Dear guest,We are truly happy that you enjoyed your stay.See you again, very soon!
