Ratings based on 293 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Feb 2024 on Hotels
by A verified traveler
Posted 3 Jan 2024 on Hotels
It was good.
by A verified traveler
Posted 2 Jan 2024 on Hotels
by A verified traveler
Posted 26 Sep 2023
Good, but the bedrooms needs renovations
Comment from Hotel Management
28 Sep 2023 by Pierre, Hotel Management
Dear Dalva,We very much appreciate your comments regarding your stay at the Mercure Nelspruit. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre MeintjesGeneral ManagerMercure Nelspruit
by A verified traveler
Bad experience
Posted 9 Aug 2023 on HotelsReception is extremely bad. Upon arrival told us to go away and come back later they had electricity problems. Telling a client that is tired after a 10 hour flight to go away and come back later….. had to fight to get invoice… pure hell
Comment from Hotel Management
28 Sep 2023 by Pierre, Hotel Management
Dear Riette,Thank you for taking the time to tell us about your experience at the Mercure Nelspruit. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pierre MeintjesGeneral ManagerMercure Nelspruit
by A verified traveler
Posted 3 Jan 2023 on Hotels
Everything was good I really enjoyed alot with my family and the staff is so friendly.
Comment from Hotel Management
11 Jan 2023 by Ash, Hotel Management
Thank You !!!RegardsAshley Mthembu
by A verified traveler
Posted 17 Aug 2022 on Hotels
Comment from Hotel Management
22 Aug 2022 by Pierre, Hotel Management
Dear Henry,We very much appreciate your comments regarding your stay at the Mercure Nelspruit. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre MeintjesGeneral ManagerMercure Nelspruit
by A verified traveler
Posted 4 Jul 2022
The breakfast and staff at breakfast were hands down lovely!
The tv lacked a remote and the heater was non functional.
Comment from Hotel Management
7 Jul 2022 by Pierre, Hotel Management
Dear Jane,
Thank you for taking the time to tell us about your experience at the Mercure Nelspruit. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
I do appreciate that you have enjoyed your breafast.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Pierre Meintjes
General Manager
Mercure Nelspruit
by A verified traveler
Posted 4 Jul 2022 on Hotels
Comment from Hotel Management
7 Jul 2022 by Pierre, Hotel Management
Dear Serio,
Thank you so much for your fantastic review on our property.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Pierre Meintjes
General Manager
Mercure Nelspruit
by A verified traveler
Great location
Posted 29 Apr 2022 on HotelsMy stay was average. The place itself was outdated as such i was not able to discern whether the it was the decor that outdated or whether the place was dirty especially the swimming pool . But the place is near the city, opposite a mall so those are huge pluses if you are new to the place. Based on location i gice it a thumbs up.
Comment from Hotel Management
29 Apr 2022 by Pierre, Hotel Management
Dear lANA,
Thank you for taking the time to tell us about your experience at the Mercure Nelspruit. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Pierre Meintjes
Hotel Manager
Mercure Hotel Nelspruit
