Ratings based on 336 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
They charge $100 for the lost keys
They put speakers outside every room they put very loud the music at 8:00 am
They knock the room at 8:00 am for cleaning the room
The housekeeper knock at 8:00 if you don’t accept the room service at the time they say, they took a picture saying don’t bother
The front desk want charge for 2 kids under 10 years old
They want to sell shared time every day giving you a free breakfast but you lost a money day hotel
by A verified traveler
Posted 19 May 2024
Muy bonito
by A verified traveler
Posted 6 Apr 2024
Zafiro is right on the beach with a great view. It is quiet and private. We had a great room, ocean view, and very clean. Others in our group had a lot of issues with their room such as termites and broken door handles.
The property definitely needs work. The pool deck had broken pieces, the hot tub was not heated and the railing was unsafe. Tables and chairs under the awning would be nice as well as chairs for the beach. The room was clean, large and good value for the price. The hotel itself has no amenities at all. There was breakfast available for an extra charge, but it was always full of people trying to sell time shares. Zafiro s across the street from pickleball courts. Some maintenance and minor upgrades and I might go back.
Comment from Hotel Management
24 Apr 2024 by Isela Quintero, Hotel Management
Agradecemos sus comentarios, le ofrecemos una disculap por los inconvenientes.
by A verified traveler
Posted 19 Mar 2024
Perfect
Comment from Hotel Management
24 Apr 2024 by Isela Quintero, Hotel Management
Agradecemos su comentario y calificación. Estamos a sus órdenes para futuras estancias.
by A verified traveler
Posted 10 Mar 2024
The property is in a very much needed renovation fridge didn’t fit counter top all broken the stove was very old and you had to let it heat up for a long time very little light in the kitchen the hot tub was cold and missing a lot of tiles the railing was very old and wobbly no railing to the pool which was missing a lot of tiles around it it needs a lot of work staff were friendly but very little English in the advertising it said toaster,blender,BBQ we had none of the above we complained and they went and bought all 3 of us a toaster no spa or service of any kind that was advertised very few loungers at the pool so the advertising was very deceiving
Comment from Hotel Management
24 Apr 2024 by Isela Quintero, Hotel Management
We appreciate your kind comments.
by A verified traveler
Posted 2 Dec 2023
Not a well maintained property. AC did not work. Rundown. Bell boy was very helpful and very apologetic about the situation.
by A verified traveler
Posted 18 Nov 2023
Tv entertainment was zero. No channels available at all.
Comment from Hotel Management
22 Nov 2023 by Isela Quintero, Hotel Management
Agradecemos sus comentarios. Estamos a sus órdenes.
by A verified traveler
Posted 20 Aug 2023
On site employees and Staff very nice.
Comment from Hotel Management
1 Sep 2023 by Isela Quintero, Hotel Management
Thank you for your comments, we appreciate it.
by A verified traveler
Posted 8 Aug 2023
Comment from Hotel Management
10 Aug 2023 by Isela Quintero, Hotel Management
Agradecemos su calificación. Estamos a sus órdenes para futuras estancias.
by A verified traveler
Posted 17 Jul 2023
Comment from Hotel Management
8 Aug 2023 by Isela Quintero, Hotel Management
Agradecemos su calificación. Estamos a su órdenes para futuras estancias.
