Ratings based on 784 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Perfect location in Mazatlan
by A verified traveler
Posted 1 Jun 2024
Gracias
Comment from Hotel Management
2 Jun 2024 by Viaggio Resort Mazatlan , Hotel Management
Dear Guest :Thank you for share your comments , we feel so happy to know that you enjoyed your stay with us.Kind Regards.
by A verified traveler
Posted 29 May 2024
Excellent service looking forward to staying here again in the near future
Comment from Hotel Management
30 May 2024 by Viaggio Resort Mazatlan , Hotel Management
Dear Guest :Thank you for share yous comments, we feel so happy to know that you enjoyed your stay with us.Kind Regards.
by A verified traveler
Posted 29 May 2024
The place was full all the time, hard to enjoy when you have the next table or chairs 3 inches from yours. Service was very good, considering.
Comment from Hotel Management
29 May 2024 by Viaggio Resort Mazatlan , Hotel Management
Dear Guest :Thank you for share your feedback with us we hope to have the oportunity of serving you next time in Mazatlan.KInd Regards.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Viaggio Resort Mazatlan , Hotel Management
Estimado Huésped :Nos alegra saber que disfruto su estancia con nosotros, quedamos a sus apreciables ordenes.Saludos Cordiales.
by A verified traveler
Posted 28 May 2024
No hospitality from checking in clerks. Did mot share what their programs, shops and restaurant. You sort of figure it out as you whent about your day. Did not seem inviting.
Comment from Hotel Management
28 May 2024 by Viaggio Resort Mazatlan , Hotel Management
Dear Guest :First of all, we would like to thank you for taking the time to share your review regarding your experience. WE are sorry to read that there were some issues that affect your experience.We are working hard in improve our services day by day.Kind Regards.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Viaggio Resort Mazatlan , Hotel Management
Estimado Huésped :Agradecemos su calificación y valoramos su preferencia, quedamos a sus apreciables ordenes.Saludos Cordiales.
by A verified traveler
Posted 27 May 2024
They were working outside the room, and the night staff was not soo nice. The view and balcony were pretty nice though. The cleaning staff could’ve done better and they’re annoying.
Comment from Hotel Management
29 May 2024 by Viaggio Resort Mazatlan , Hotel Management
Dear Eric :First of all, we would like to thank you for taking the time to share your review regarding your experience. WE are sorry to read that there were some issues that affect your experience.We are working hard in improve our services day by day.Kind Regards.
by A verified traveler
Posted 26 May 2024
Excellent service the staff was amazing 🙏th al you for this unforgettable experience
Comment from Hotel Management
29 May 2024 by Viaggio Resort Mazatlan , Hotel Management
Dear Guest :Thank you so much for share your comments with us, we hope to have the oportunity of serving you, on your next vacation.Kind Regards.
by A verified traveler
Posted 22 May 2024
This is a three star hotel. Fine for a weekend stay. We were there for seven nights and thankfully we did not get the all-inclusive package. There is one restaurant on the premises with the same menu.
This hotel is in the heart of the Golden Zone and there are many restaurant choices nearby.
Comment from Hotel Management
23 May 2024 by Viaggio Resort Mazatlan , Hotel Management
Dear Guest : First of all, we would like to thank you for taking the time to share your review. We are glad to read that overall the facilities were beautiful and confortable. Kind Regards.
