Ratings based on 413 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 17 Jun 2024
A nice space for tranquility and relaxation
Comment from Hotel Management
17 Jun 2024 by Ejecutiva de Reservaciones., Hotel Management
Thanks for your comments.. Take care.!!!
by A verified traveler from Sherwood
Posted 17 Jun 2024
Superb location and wonderful property with very friendly staff
Comment from Hotel Management
17 Jun 2024 by Ejecutiva de Reservaciones., Hotel Management
Hi. Thanks for your rating and your comments.
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 27 May 2024
Beautiful landscape
Comment from Hotel Management
1 Jun 2024 by Ejecutivo de Reservaciones, Hotel Management
Thank you very much for your kind words and for continuing to choose us for your stay. We are pleased to know that you find excellent value for money at our hotel and enjoy the peace and tranquility we offer.We are glad to hear that you found the cleanliness excellent and the daily service satisfactory, as well as that you enjoyed our common areas and the pool in very good condition. It also fills us with satisfaction that you found the atmosphere tranquil and family-friendly, and that you appreciated the beauty of our hotel and its beautiful landscape.We apologize for the inconveniences with the internet and the cleanliness of the exterior stairs. We appreciate your observation and will take the necessary steps to improve these aspects.The tranquility you experience here is indeed incomparable, and we are happy that you were able to enjoy it fully. We look forward to welcoming you again very soon. Thank you for your preference and constructive comments!
by A verified traveler
Posted 20 May 2024
The staff is very friendly and respectful. The restaurants here are amazing. It’s so quiet here and the beach is just a few feet away it’s so beautiful
Comment from Hotel Management
21 May 2024 by Ejecutivo de Reservaciones, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff made your experience memorable. We take pride in providing exceptional service and creating a welcoming atmosphere for our guests. We're delighted that you found our restaurants amazing and enjoyed the tranquility of our beach. We hope to welcome you back again soon for another wonderful getaway
by A verified traveler
Posted 22 Apr 2024
Horrible service and away from everything !!!
Comment from Hotel Management
13 May 2024 by Ejecutivo de Reservaciones, Hotel Management
I'm sorry to hear that you had a horrible experience and found the location inconvenient. Providing excellent service and ensuring our guests have a pleasant stay are our top priorities, and we regret that we fell short of meeting your expectations. Your feedback is important to us, and we will use it to improve our services and address any issues. If there's anything specific you'd like us to address or if there's anything we can do to make it up to you, please let us know. We appreciate your honesty and hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 20 Apr 2024
A surprise gem end of trip - luxury and enjoyable. Pool was great
Comment from Hotel Management
13 May 2024 by Ejecutivo de Reservaciones, Hotel Management
It's fantastic to hear that you found our place to be a surprise gem at the end of your trip! We're delighted that you enjoyed the luxury and had an enjoyable experience overall. It's great to know that you appreciated our pool as well. Thank you for sharing your positive feedback with us. We hope to welcome you back for another wonderful stay in the future! If there's anything else you need or if you have any further feedback, please don't hesitate to let us know.
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 14 Apr 2024
Estuvimos de lo más tranquilo y relajado, el ambiente es perfecto para descansar, la suite muy cómoda y limpia en todo momento, lo único que no me gustó es que no había teléfono en mi cuarto, ni el menú del room service, tuve que hablar desde mi celular y buscar el menú en la página de internet del hotel ... De ahí en fuera es un excelente lugar para vacacionar ! Volveré sin dudarlo.
Comment from Hotel Management
13 May 2024 by Ejecutivo de Reservaciones, Hotel Management
¡Me alegra escuchar que tu estancia fue tranquila y relajante, y que encontraste el ambiente perfecto para descansar! Es genial saber que la suite fue cómoda y siempre estuvo limpia. Lamento escuchar que no había teléfono en tu habitación ni el menú del servicio a la habitación, pero agradezco tu comprensión al respecto. Nos alegra que hayas podido resolverlo utilizando tu celular y la página web del hotel. Esperamos recibirte nuevamente en el futuro sin dudarlo. ¡Gracias por compartir tu experiencia!
