Ratings based on 944 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.6 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Hotel en deterioro, sucio.
by A verified traveler from El Paso
Posted 11 May 2024
No wifi, no tv signal, 1st day no hot water in the shower, restroom ceiling falling apart, restroom sink old and patched, bathtub old and not well maintained, patches on the ceiling on top of the bed, cracked glass on the sliding door to balcony, bedroom door not aligned to be able to lock it with the safety lock but it does close.
by A verified traveler
Posted 7 May 2024
The only part I didn't like was the check-in my flight arrived late and the hotel had cancelled my reservation I waited about 2 1/2 hours in the lobby other than that every thing was fine I stayed 15 days
by A verified traveler
Posted 24 Apr 2024
My room was nice .... except the fan wasn't working and the lights didn't work either and the air conditioning unit didn't go on until my last night there a service man told me that I had to insert my room key into the hanger by the door for everything to work.... Well great but still nothing work and to make matters worst my sink was clogged up I reported it right away and when I checked out it was still clogged. I will never return to this hotel.
by A verified traveler
Posted 12 Apr 2024
They cancelled the booking after I had already flown all the way to Mexico. They didn't care.
by A verified traveler
Posted 10 Apr 2024
Great location right on the beach, great staff. Lots of great dining options in the area. Local bus out front.
Beach can get noisy at times, but quite at night.
They seem to loose everyones reservation so be prepared to take extra long at checkin.
There is no WIFI as advertised. Its only a hotspot from a cell phone by the front desk only. No wifi anywhere else.
Hotel needs a major renovation, looks like the rooms haven't been updated since the 80's.
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 5 Apr 2024
Falta remodelacion la taza del baño esta suelta es muy incomodo bañarse en una tina muy antigua le. Falta más precencia ala abitacion tiene muy buena ubicación como para k este en esas condiciones todo muy pasado de la actualidad fue mi primera ves que me hospede cuando mire el hotel por Internet se miraba todo muy bonito y fue todo lo contrario ojalá aya cambios para poder volver esto es u a critica constructiva ni me lo tomen a a mal
by A verified traveler
Posted 30 Mar 2024
Worst hotel I’ve ever stayed in
Dirty the whole building looks rundown on the outside and in the rooms holes in the wall
No soap bad beds y’all should take this hotel off of Expedia so other people don’t book here.
Is there a way to get a partial refund
by A verified traveler
Posted 17 Mar 2024
