Ratings based on 996 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.5 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024
extremadamente sucia la habitación. Toallas y sábanas sucias y percudidas, polvo, cucarachas, sin jabón, instalaciones viejas y descuidadas. La atención de la recepcionista fue pésima y el check in una hora después!
No lo recomiendo, es literalmente el peor hotel en el que me he quedado
by A verified traveler
Posted 4 Jul 2024
The propriety didn’t look like the pictures at all, the condition of the room and bathroom were terrible , the beach side was very poor and dirty, the private beach area didn’t have any amenities like chairs or tables. The a/c in the room was leaking water and the tv was broken. I will not stay again.
by A verified traveler
Posted 26 May 2024
Hotel en deterioro, sucio.
by A verified traveler from El Paso
Posted 11 May 2024
No wifi, no tv signal, 1st day no hot water in the shower, restroom ceiling falling apart, restroom sink old and patched, bathtub old and not well maintained, patches on the ceiling on top of the bed, cracked glass on the sliding door to balcony, bedroom door not aligned to be able to lock it with the safety lock but it does close.
by A verified traveler
Posted 7 May 2024
The only part I didn't like was the check-in my flight arrived late and the hotel had cancelled my reservation I waited about 2 1/2 hours in the lobby other than that every thing was fine I stayed 15 days
by A verified traveler
Posted 24 Apr 2024
My room was nice .... except the fan wasn't working and the lights didn't work either and the air conditioning unit didn't go on until my last night there a service man told me that I had to insert my room key into the hanger by the door for everything to work.... Well great but still nothing work and to make matters worst my sink was clogged up I reported it right away and when I checked out it was still clogged. I will never return to this hotel.
by A verified traveler
Posted 12 Apr 2024
They cancelled the booking after I had already flown all the way to Mexico. They didn't care.
by A verified traveler
Posted 10 Apr 2024
Great location right on the beach, great staff. Lots of great dining options in the area. Local bus out front.
Beach can get noisy at times, but quite at night.
They seem to loose everyones reservation so be prepared to take extra long at checkin.
There is no WIFI as advertised. Its only a hotspot from a cell phone by the front desk only. No wifi anywhere else.
Hotel needs a major renovation, looks like the rooms haven't been updated since the 80's.
by A verified traveler
Posted 10 Apr 2024 on Hotels
every thing was great but we paid for two rooms infull in advance and they only gave us one room they over booked.
by A verified traveler
Posted 9 Apr 2024