Ratings based on 787 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
The view was astonishing fro the rooftop. However the pipes were old and the room had pungí smell with roaches in the bathroom.
Comment from Hotel Management
27 May 2024 by Gerencia, Hotel Management
Dear Debbie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 8 May 2024
The view
Comment from Hotel Management
15 May 2024 by Gerencia, Hotel Management
Gracias por su visita, esperamos que regrese pronto y seguir contando con su presencia.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Gerencia, Hotel Management
Jesse, en nombre de todo el equipo que labora en BW Posada Freeman, le ofrecemos una disculpa y prometemos trabajar para mejorar en nuestros servicios y así poder ofrecer una mejor experiencia a nuestros huéspedes.
by A verified traveler
Posted 22 Apr 2024
We enjoyed our stay in a great location, friendly Staff and great Service.
Comment from Hotel Management
26 Apr 2024 by Gerencia, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Gerencia, Hotel Management
If I can be Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Gerencia, Hotel Management
Estimada Esmeralda agradecemos su calificación, nos ayuda a seguir trabajando para mejorar día a día.Esperamos tener la oportunidad de que nos visite nuevamente.
by A verified traveler
Posted 18 Apr 2024
This is a historic (i.e. older) buiding in the Centro Historico right across the street from the malecon and waterfront. The location is great for exploring the surrounding areas, though it's loud at night until around MN when it becomes very quiet. The two greatest features of the stay were the heated rooftop pool, which felt like a glorious bathtub with a view, and the amazing buffet breakfast! There was so much variety of Mexican foods, including chilaquiles, several different stews, salsas, fresh fruit, pastries, as well as ham and eggs, pancakes, cereal, and bread for those preferring a more "American" breakfast. We would stay here again for those two features alone!
Comment from Hotel Management
26 Apr 2024 by Gerencia, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 15 Apr 2024
This is a cool older property coming back to its early glory as the historic district flourishes. The roof top pool and views are awesome.
Comment from Hotel Management
26 Apr 2024 by Gerencia, Hotel Management
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 14 Apr 2024
We absolutely loved our stay. Walking around the Centro historic district was amazing.
Comment from Hotel Management
26 Apr 2024 by Gerencia, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 11 Apr 2024
The pool on the roof was fantastic. The classic bathroom was very pleasant, unique, and very clean. We liked the clothes line.
Comment from Hotel Management
26 Apr 2024 by Gerencia, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
