Ratings based on 236 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Excellent stay large modern bedrooms good breakfast and friendly staff but shouldn't have to pay for a kettle in room in a 4 star hotel and the safe is 4 euros a day these 2 things should be included in the price.
Comment from Hotel Management
12 Jun 2024 by Mercedes Acosta Subdirectora Hotel Dos Playas, Hotel Management
Dear Mark,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay.We apologize for any inconvenience caused by the additional charges for the kettle and the safe. We appreciate your feedback and will take it into consideration as we strive to improve our services and better meet our guests' expectations.We hope to have the opportunity to welcome you back in the future.Best regards,
by A verified traveler
Posted 25 May 2024
We had a big problem with the air conditioning. We needed to use it but it wouldn’t turn off automatically so we ended up frozen in the middle of the night
Comment from Hotel Management
29 May 2024 by Mercedes Acosta Subdirectora Hotel Dos Playas , Hotel Management
Dear Tony,Thank you for taking the time to share your feedback. We sincerely apologize for the issue you experienced with the air conditioning during your stay.Please know that we have addressed this issue with our maintenance team to ensure that it does not happen again in the future. Your comfort is our top priority, and we are committed to making necessary improvements.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Thank you again for your feedback.Best regards,
by A verified traveler
Posted 21 May 2024
General
Comment from Hotel Management
29 May 2024 by Mercedes Acosta Subdirectora Hotel Dos Playas, Hotel Management
Muchas gracias por tu valoración,
by A verified traveler
Posted 21 May 2024
Beautiful hotel close to the beach, we would definitely stay again!
Comment from Hotel Management
29 May 2024 by Mercedes Acosta Subdirectora Hotel Dos Playas, Hotel Management
Dear Sarah, Thank you so much for your fantastic review! We are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back on your next visit. Best regards,
by A verified traveler
Posted 30 Apr 2024
Great view from room. Close to sea. Helpful friendly staff. Food typical of a resort. Enjoyed our stay
Comment from Hotel Management
30 Apr 2024 by Manuel Aznarez Director Hotel Dos Playas , Hotel Management
Thanks LouiseregardsManuel AznarezDirector Hotel Dos Playas - 30º hotels
by A verified traveler
Posted 12 Apr 2024
Way too noisy
Comment from Hotel Management
18 Apr 2024 by Manuel Aznarez Director Hotel Dos Playas , Hotel Management
Hello Karen,We apologize if we were able to enjoy your stay.regardsManuel AznarezDirector Hotel Dos Playas - 30º hotels
by A verified traveler
Posted 10 Mar 2024
Nice, clean hotel, friendly staff
Comment from Hotel Management
11 Mar 2024 by Manuel Aznarez Director Hotel Dos Playas - 30º hot, Hotel Management
HelloThanks for your comment.We also hope that you visit us again.regardsManuel AznarezDirector Hotel Dos Playas - 30º hotels
by A verified traveler
Posted 6 Nov 2023
Well its the first 4 star hotel I have ever stayed in that charges for a kettle in the room, and charges to park your car in an empty car park, has no bar or restaurant available. Also when trying to check out 6.30am the receptionist could not find my bill, 20mins wait, so as we had to get to Alicante to catch my flight we had to to leave, then he could not open the gate to let me out. Was stressed to say the least. I know its out of season, but come on you are supposed to be 4 star
Comment from Hotel Management
8 Nov 2023 by Manuel Aznarez Director Hotel Dos Playas, Hotel Management
Hello JackHelloThank you very much for your review.I apologize for what you said. The opinion of our clients is very important to us.We will take note of what happened so we can improve certain things.Manuel AznarezDirector Hotel Dos Playas - 30º hotels
by A verified traveler
Posted 31 Oct 2023 on Hotels
Comment from Hotel Management
1 Nov 2023 by Manuel Aznarez Director Hotel Dos Playas, Hotel Management
Thanks PeterRegards
by A verified traveler
Posted 21 Oct 2023
Everything was to a good standard,
Comment from Hotel Management
21 Oct 2023 by Manuel Aznarez Director Hotel Dos Playas, Hotel Management
Hello Paul,Thanks for your comment.We hope you visit us again.RegardsManuel AznarezDirector Hotel Dos Playas - 30º hotels
