Ratings based on 102 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Aug 2022
by A verified traveler from Hacienda heights
Posted 21 Feb 2022 on Orbitz
The hotel needs alot of updates, its extremely basic. The shower didn't have hot water and overflows. The hotel however, did the trick in providing warm bed to sleep, pet friendly, ample selection of food choices nearby and its close to church and shopping
Comment from Hotel Management
21 Feb 2022 by Hotel Carlo de Gante, Hotel Management
Thanks for your comment
by A verified traveler
Posted 4 Jan 2022
by A verified traveler from San Antonio
Posted 27 Dec 2021 on Orbitz
by A verified traveler
Pictures lies
Posted 8 Nov 2021 on HotelsNo heater in room, had to pay for wood to warm up room. No hot water until you ask front desk for it.
Comment from Hotel Management
8 Nov 2021 by Hotel Carlo de Gante, Hotel Management
I'm sorry for your confusion, but none of our rooms have heating and as you mentioned it does not include firewood, if you can see in the description of the room it does not say that it has them.
Regarding the water, we have a solar heater and the bolier, perhaps the solar heater was over, and that's why it didn't come out, that's why they turned on the boiler
Have a good day, I'm sorry for the inconvenience
by A verified traveler
Posted 29 Apr 2021
This place is nice for the price. However, there are a couple important factors that must be addressed. First, do not stay in the rooms that are adjacent to the road. There is a lot of traffic all night long, along with cars blasting their music. You will not get any sleep. Second, you need to run the shower for 15 minutes to get hot water. Otherwise the property overall was comfortable.
Comment from Hotel Management
4 May 2021 by Hotel Carlo de Gante, Hotel Management
Thanks for your comments, it helps us to improve
by A verified traveler
Posted 23 Dec 2020
by A verified traveler
Posted 31 Jul 2019
Everything was great except for the fact that their is no hot water available all day. You have to go and ring the bell for service, though the staff did respond right away.
Comment from Hotel Management
31 Jul 2019 by Hotel Carlo de Gante, Hotel Management
Thank you for your
by A verified traveler
Posted 18 Aug 2018 on CheapTickets
Couldn't even find staff to check out. Called them multiple times to their landline and cell phone and no answer, just left the keys on top of the counter and left, a few hours later received a call saying they were sorry for no being there to check out.
by A verified traveler from Texas
Worst hotel in a long time.
Posted 16 Oct 2017 on Orbitz
Pros: only about 3 short blocks from the main plaza.
Cons: The place is pretty much falling apart. I am not sure there is much that could be done with it.
Location: It is about 3 blocks from the main plaza with lots of shops and restaurants around the plaza
This hotel was inexpensive for a reason. The toilet did not work in the room, and then when the handy man got the water working to the toilet, the flapper inside the tank was broken and would not turn the water off. No hot water for the shower. No gas for the water heater. Got gas for the water heater the second day, but it would not stay lit for very long. A little warm water in three days. A lot of structural damage to the floors and walls. Floors uneven and large holes in the walls with plaster falling out. The bed was very uncomfortable. No closet, or anywhere to hang clothes.
The good thing was that it was only about 3 blocks from the main plaza, with lots of shops and restaurants.
The staff was nice enough, but making the place habitable for most tourists was just not possible from where then were trying to start.
