Ratings based on 957 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Ok
Comment from Hotel Management
18 Jun 2024 by General Manager, Hotel Management
Dear Oluwafunmi,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 16 Jun 2024
I didn't like anything and over The entire hotel looked and felt like a motel. The ice machines did not work on the floors and we weren't told in advance we had to use the machine on the main floor. The ice bucket was old and dingy. I didnt want to walk in the dirty carpet with my slippers. The soda machine had HOT soda. I paid too much and would never stay or recommend anyone to stay there. It smelled in the hallways and the breakfast was only waffles and different types of breads ridiculous! Im highly disappointed in the stay.
Comment from Hotel Management
17 Jun 2024 by General Manager, Hotel Management
Dear Danielle,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
by A verified traveler
Posted 16 Jun 2024
The price, smelled like smoke
Comment from Hotel Management
16 Jun 2024 by General Manager, Hotel Management
Dear Audrey,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
by A verified traveler
Posted 15 Jun 2024
Clean, friendly staff
Comment from Hotel Management
15 Jun 2024 by General Manager, Hotel Management
Dear Nicole,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
by A verified traveler
Posted 12 Jun 2024
dirty, smelly
Comment from Hotel Management
13 Jun 2024 by General Manager, Hotel Management
Dear Ria,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
23 Jun 2024 by General Manager, Hotel Management
Dear Adrianna,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
by A verified traveler
Posted 1 Jun 2024
The housekeeping is terrible the amenities are below par I’m so offended by the price I paid the room smelled stale and there is no means for fresh air everywhere smelled the bed had stains the pillows were just stuffings it was absolutely terrible and I was stuck there because I already paid upfront for a week i absolutely hated it. I had to buy food to keep for the next morning when I had to go out early and it went bad cos the fridge wasn’t working and then the complimentary breakfast the waffle mix was too thick. What else I had to switch rooms. I don’t recommend.
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Oluwafunmi,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
by A verified traveler
Posted 29 May 2024
I liked it overall.
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Cheryll,It was great to have you staying with us at Quality Inn & Suites Matteson near I-57 and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Kenna,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
by A verified traveler
Posted 21 May 2024
They need to update the property.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Jean,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
