Ratings based on 945 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Kenna,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
by A verified traveler
Posted 21 May 2024
They need to update the property.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Jean,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Matthew,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 18 May 2024
It was kept nice and the staff was nice
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Omae,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 6 May 2024
The room was nice with a very comfortable bed. The parking lot at night seemed like there were people in cars hanging around but I did not have any problems. I didn't eat the breakfast so can';t comment on that.
Comment from Hotel Management
7 May 2024 by General Manager , Hotel Management
Dear Sally,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Nikeya,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
by A verified traveler
Posted 30 Apr 2024
Nice hotel to spend one night
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Andrea,It was great to have you staying with us at Quality Inn & Suites Matteson near I-57 and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
by A verified traveler
Posted 29 Apr 2024
It’s was disgusting. I got bit by bed bugs. I even have a picture of one on my pillow and pictures of the bites and the manager didn’t want to hear it.
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Erin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 28 Apr 2024
Very basic. Could’ve been cleaner
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Barbara,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
