Ratings based on 8 Verified Reviews

4.1 out of 5
4.6 Room cleanliness
4.7 Service & staff
3.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 12 Feb 2024
The staff were very welcoming and the hotel was beautiful with traditional japanese rooms.
Comment from Hotel Management
16 May 2024 by まつしま香村, Hotel Management
Thank you for such heartwarming review! It makes me really happy
5 out of 5
by A verified traveler

Posted 16 Jan 2024
Hosts were some of the kindest people I’ve met traveling. Extremely helpful and treated us like family. Will definitely stay here again
Comment from Hotel Management
1 Feb 2024 by まつしま香村, Hotel Management
Thank you for such heartwarming review! It makes me really happy
5 out of 5
by A verified traveler

Posted 9 Nov 2023 on Hotels
Our group of 8 had a wonderful time staying at this ryokan. The couple were so welcoming and helpful. We were able to bring our food and drinks and sit together after a full day touring Matsushima. We felt so at home enjoying the company. They have two little poodles that were adorable! Matsushima was our favorite place in our independent touring Tohoku region. The breakfasts was most delicious!
Comment from Hotel Management
22 Nov 2023 by まつしま香村, Hotel Management
Thank you for such heartwarming review! It makes me really happy
5 out of 5
by A verified traveler

Lovely family run Ryokan inn

Posted 6 Sep 2023 on Hotels
Although this is an older ryokan, Matsushima Koumura has been kept well by the lovely couple who run it. If you want a taste of the real Japan, and help local businesses thrive then go to this no frills family run ryokan. It is small with only 8 rooms, so not busy at all and allowed a personalized experience. The owners were friendly, welcoming, and helpful. The owner even personally drove us to the train station to ensure we would be able to catch our connecting local train to the Shinkansen in Sendai. Our room had a private bath but we chose to try the traditional "sento" located on the 3rd floor. It is not a natural mineral hot spring "onsen" but a regular public bath just for those staying in the inn. The water was nice and hot. Relaxing to soak in after a day of travel and touring. We had the best, most delicious Japanese breakfast here too for a very affordable price. The small town of Matsushima is a beautiful place worth visiting and this inn was within walking distance to the red bridge to Fukuurajima and into town. We enjoyed a nice getaway for a couple of days away from the busy city. I recommend staying here if you want to be treated like family or friends coming home for a special visit. Not for those looking for luxury pampering, nor a high end fancy spa with additional services. We thoroughly enjoyed ourselves here and would love to return again!
Comment from Hotel Management
16 May 2024 by まつしま香村, Hotel Management
Thank you for such heartwarming review! It makes me really happy
5 out of 5
by A verified traveler

Posted 18 May 2024
従業員と2匹の看板犬が丁寧なおもてなしをしてくれます。
Comment from Hotel Management
24 May 2024 by まつしま香村, Hotel Management
ご宿泊有難う御座いました。
5 out of 5
by A verified traveler

Posted 2 Mar 2024
とても穏やかで良い場所だと思います。
Comment from Hotel Management
16 May 2024 by まつしま香村, Hotel Management
Thank you for such heartwarming review! It makes me really happy
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Sep 2022
1 out of 5
by A verified traveler

昔は素敵な旅館だったのだろう❗️

Posted 11 Aug 2020 on Hotels
古い旅館、クーラー古く故障し連絡すると扇風機を持って来た。毎回の事のようです
Comment from Hotel Management
11 Aug 2020 by 番頭, Hotel Management
ご来館有難う御座います。 エヤコンは直ぐに修繕いたしました。 ご不便をお掛けし大変申し訳ありませんでした。