Ratings based on 95 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2024
by A verified traveler
Quiet place to get away!
Posted 4 Apr 2019 on HotelsThis place was absolutely fabulous! You can add dinner to your stay, and their breakfast is like none you'll ever have in the U.S. Truly an amazing experience!
Recommended
for Everyoneby A verified traveler
Pleasant spot
Posted 15 Jun 2018Free coffee near the lobby, 24hr hot bath and quiet location. About 13min bus ride from the castle.
Recommended
for Everyoneby A verified traveler from Singapore
Nice Ryokan out of Matsumoto City Centre
Posted 9 Apr 2018Firstly, this Ryokan is far from the City Centre! You'll need to take a Bus or Private Taxi to the Ryokan. For the convenience of future travellers, the bus journey is 340 yen per pax, on line 31. You should alight at the terminus station before it looks back. For your convenience, the bus stop number to alight is 8.
After figuring out your transport, Izumiya Zenbe is merely a 2-minute walk from the bus stop. The staff was polite and friendly, largely Japanese speaking with some basic English communication. The breakfast was excellent and we will highly recommend you to try it if you are staying in a Ryokan for the first time.
Unfortunately, the outdoor onsen was closed for repair and renovations, but this was compensated by keeping the indoor onsen open for 24 hours. There is a nearby public sento around which has a semi-open air onsen for those who are craving an open air bath. However given that renovations and repair works were almost complete, this problem will probably be irrelevant to future travellers.
For those who would like a private bath, it can be booked for 3000 yen. The private bath coes with both indoor and outdoor onsen; we highly recommend this private bath.
Overall this is a place to go to if you are looking for some peace and quietness during your trip and I will highly recommend this place for all travellers heading to Matsumoto.
by A verified traveler
Posted 5 Jan 2018 on Hotels
Recommended
for Everyoneby A verified traveler from Regina, Saskatchewan, Canada
Picturesque garden view from room and hot spring
Posted 31 Oct 2017We had pretty good stay at this hotel. The room we reserved had an individual hot spring bath as per wife’s request. From this hot spring bath tub you can see small Japanese garden (lots of ferns) beside sliding doors of our room. Supper was Japanese style as we expected. I tired a soba boodle, I should have ordered more than one serving as it was real good. As for breakfast, as per my wife’s requirement, she needed gluten free breakfast. They are relatively good at accommodating her needs.
by Sonia
Clean and very enjoyable Japanese experience
Posted 16 Oct 2017 on HotelsVery nice hotel and baths. Friendly staff who spoke just enough English to understand. Clean and quiet. Really enjoyed our stay and wish we had stayed an extra night to fully enjoy it (stayed one night only). Con: a little bit far from center of town but accessible by bus. Worth it.
Recommended
for Couplesby A verified traveler
Not in town, but great
Posted 23 Aug 2017If you want traditional, this is it. A $20 cab out of town, incredible meals, men's & women's onsen baths. Mats on floors, kind owners. Real Japan here.
Recommended
for Familiesby A verified traveler from Australia
Traditional Ryokan with friendly owners
Posted 10 Jul 2017
Pros: The owners were very gracious and the Japanese breakfast was a delight; a dozen different and delicate dishes to sample.
Cons: The staff speak only basic English, so can't provide much guidance on local attractions etc
Location: Matsumoto is a great city; our kids enjoyed the castle and the City Art Museum
A well maintained, traditional Japanese Ryokan - house slippers, tatami mats, yukatas, communal onsen baths etc. The owners were very gracious and the Japanese breakfast was a delight; a dozen different and delicate dishes to sample.
by grace
Posted 30 May 2017 on Hotels
The hotel grounds and the onsen are very nice, worth the 20-30 minute bus ride from downtown Matsumoto. The food was really great, so fun to try the traditional fancy Japanese meal. The room itself, however, was pretty dated and smelled quite stale, possibly like old smoke despite being a nonsomking room. A little overpriced given the condition of the room but the staff was very friendly and the meals added a lot of value.
