Ratings based on 423 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
The Matsue Urban Hotel is a great place to stay while in Matsue. The breakfast is outstanding with a lot of variety including Japanese and American type of selections. The rooms are very clean and quiet. The location is very close to the train station which includes taxi and bus services. When I return to Matuse, I will stay here again.
Comment from Hotel Management
16 May 2024 by 松江アーバンホテルより, Hotel Management
Thank you for using our service.looking forward to your next visit.thank you very much.
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
2 Mar 2024 by 松江アーバンホテルより, Hotel Management
この度はご利用いただきありがとうございました。またの御利用をお待ち申し上げております。
by A verified traveler
Posted 4 Jan 2024
In October, the weather was nice and warm, but the heater came on when it was very warm, so I had to ask portable fan. I was told the air conditioning had been broken for a while, and it was worse in summer!!!
by A verified traveler
Posted 20 Dec 2023
by A verified traveler
Posted 13 Dec 2023 on Hotels
Comment from Hotel Management
17 Dec 2023 by 松江アーバンホテルより, Hotel Management
この度は御利用いただきありがとうございました。またのお越しをお待ち申し上げております。ありがとうございます。
by A verified traveler from Murasakino Kitaku Kyoto
Posted 20 Nov 2023
by A verified traveler
Posted 16 Nov 2023
Matsue Urban Hotel was clean and conveniently located across the street from Matsue station. My room included a suitcase stand, one person mini-couch, and small table. I like having my suitcase off the ground and the couch was more comfortable than sitting on a desk chair. Housekeeping wasn't daily, but new towels were left on the door every day. It was a nice hotel and I would stay there again.
Comment from Hotel Management
9 Dec 2023 by 松江アーバンホテルより, Hotel Management
Thank you for using our service.looking forward to your next visit.thank you very much.
by A verified traveler
Posted 30 Oct 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by 松江アーバンホテルより, Hotel Management
この度は御利用いただきありがとうございました。またのご利用をお待ち申し上げております。ありがとうございました。
by A verified traveler
Posted 27 Oct 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by 松江アーバンホテルより, Hotel Management
この度は御利用いただきありがとうございました。またのご利用をお待ち申し上げております。ありがとうございました。
by A verified traveler
Posted 17 Sep 2023 on Hotels
Comment from Hotel Management
20 Sep 2023 by 松江アーバンホテルより, Hotel Management
御利用頂きありがとうございました。またのご利用をお待ち申し上げております。ありがとうございます。
