Ratings based on 113 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Amazing place, highly recommend staying here when you visit Matera. The staff and environment is worth the travel through the cobblestone with your suitcase
Not being sarcastic, genuinely worth every penny staying here.
by A verified traveler
Posted 22 May 2024
This hotel was absolutely stunning.. the service was amazing, everything was replenished daily, the staff was friendly. I would definitely recommend and go back again
by A verified traveler
Posted 20 Mar 2024
Comment from Hotel Management
21 Mar 2024 by Elisabetta , Hotel Management
Thank you for your feedback. I appreciated it.
by A verified traveler
Posted 17 Mar 2024
Beautiful hotel with great, accommodating service.
by A verified traveler
Posted 19 Jul 2023
Very friendly staff and accommodating even with our stay at the hotel. I highly recommend this cave hotel.
by A verified traveler
Posted 8 May 2023 on Hotels
Great staff. Great location and room design.
Only negative was that the bed was really uncomfortable…
Comment from Hotel Management
19 May 2023 by Elisabetta , Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 16 Oct 2022
Hotel was great. Hotel stated they sent me a message through What’s up App not to drive to the hotel because it is in a restricted area and you are required to have authorization to drive in the area. I don’t have the what’s up app so I was unaware of the restriction and received a traffic citation.
Comment from Hotel Management
17 Oct 2022 by Elisabetta , Hotel Management
The computer system automatically sends the notice at the time of booking. I am sorry for this ...I hope that the staying here with us it has been good
by A verified traveler
Unforgettable experience!
Posted 13 Oct 2022 on HotelsAmazing experience! Not only the place is amazing (it is a suite built in the rocks=sasso) but the genuine concern for the guests begins even before the arrival (they contacted in advance providing information and giving alternatives for parking as the hotel is in a restricted traffic zone). Owner and team are very nice and approachable.
Comment from Hotel Management
17 Oct 2022 by Owner, Hotel Management
dear guest, thank you for your feedback and for staying with us. Goodbye, Elisabetta
by A verified traveler
Posted 17 Sep 2022
Great stay in a grotto. The staff was great, excellent location in the old town of Matera and the breakfast was superb. I wish the Wi-Fi was better and the room did have a musky odor from being a cave but all in all a great experience.
Comment from Hotel Management
20 Sep 2022 by Elisabetta , Hotel Management
thank you for your feedbac and sorry for the WIFI but in this period is not depending of us but the workers around us cause this inconevenience. Goodbye, Elisabetta
by A verified traveler
Posted 13 Sep 2022 on Hotels
Comment from Hotel Management
16 Sep 2022 by elisabetta , Hotel Management
Thanks for staying with us. We appreciate your feedback!
