Ratings based on 977 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Gm, Hotel Management
Dear Christy, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Comfort Suites Kings Island- Mason and we hope you choose to stay with us again in near future.
by A verified traveler
Posted 16 Jun 2024
The room was decent and it had good housekeeping. We had problems with the shower top it was plugged and the sink was plugged to and no water came out other than that the hotel was good.
Comment from Hotel Management
17 Jun 2024 by Gm, Hotel Management
Dear Alberto, Thank you for taking the time to give us your feedback about your stay at the Comfort Suites Kings Island – Mason. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another chance as we will improve our services. Thanks again for the review.
by A verified traveler
Posted 11 Jun 2024
They were very sweet and ready to help
Comment from Hotel Management
12 Jun 2024 by Gm, Hotel Management
Dear Vic, Thank you for your review and choosing our hotel. I’m very happy to hear that our staff made your stay pleasant. This is really one of the things that we try to maintain in our hotel. Also, I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 9 Jun 2024
It is close to King’s Island. The buffet breakfast was wonderful but only served from 6am to 9am. I would have preferred it to remain available until 10am especially on the weekends.
Comment from Hotel Management
10 Jun 2024 by Gm, Hotel Management
Dear Nadine, Thank you for the perfect score of the Comfort Suites Kings Island – Mason !!! Positive reviews like this always encourage us to do more and make our guest happy during their stay. We appreciate your business and look forward to serving you again the next time you are in town. Thanks again for the review.
by A verified traveler
Posted 2 Jun 2024
Door didn’t close and lock properly, bathroom sink didn’t drain
Comment from Hotel Management
3 Jun 2024 by Gm, Hotel Management
Dear David, Thank you for taking the time to give us feedback about your stay. We do appreciate your remarks. We will work hard to continue to earn your business. If you are in the area again you could pay us no better compliment than to return to our hotel. Thanks again for the review.
by A verified traveler
Posted 1 Jun 2024
The Motel was very clean, so was the pool. Great location for Kings Island visitors!!!!
Comment from Hotel Management
3 Jun 2024 by Gm, Hotel Management
Dear Karen, Thank you for taking the time to give us your feedback about your stay at the Comfort Suites Kings Island - Mason and I'm happy that you enjoyed your stay. We look forward to seeing you the next time your travels bring you to the area! Thanks again for the review.
by A verified traveler
Posted 31 May 2024
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Comment from Hotel Management
3 Jun 2024 by Gm, Hotel Management
Dear Karin, Thank you for taking the time to give us feedback about your stay. We do appreciate your positive remarks. We will work hard to continue to earn your business. If you are in the area again you could pay us no better compliment than to return to our hotel. Thanks again for the review.
by A verified traveler
Posted 30 May 2024
It was a fair price and by close to kings island
Comment from Hotel Management
30 May 2024 by Gm, Hotel Management
Dear Brenda, Thank you so much for taking time out of your busy day to share some of your thoughts about your recent stay at the Comfort Suites Kings Island - Mason. We look forward to hosting you again soon! Thanks again for the review.
by A verified traveler
Posted 29 May 2024
It’s a nice place.
Comment from Hotel Management
29 May 2024 by Gm, Hotel Management
Dear Brian, Thank you for staying at the Comfort Suites Kings Island - Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to complete post a review; it really helps us provide the best possible experience for all our guests. Come back and see us again soon! Thanks again for the review.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Gm, Hotel Management
Dear Billy, Thank you for taking the time to give us your feedback about your stay at the Comfort Suites Kings Island - Mason and I'm happy that you enjoyed your stay. We look forward to seeing you the next time your travels bring you to the area! Thanks again for the review.
