Ratings based on 144 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 9 Apr 2024
Ultimate relaxation environment! Staff extremely helpful even with language barrier the desk clerks went above and beyond to help us with travel arrangements, taxis, food delivery, and more. The breakfast was incredible with the servers and chefs kindly providing an ultimate Japanese experience. Everyone showed us kindness and genuine hospitality all the way to housekeeping and management. Definitely recommend this place to anyone who needs an amazing getaway. Top notch! The in room onsen was serene. The general onsen gorgeous with beautiful waterfalls. Only topped by the genuine concern for our wellbeing 🙏
by A verified traveler
Posted 30 Mar 2024
The atmosphere of the place was both friendly and relaxing. All the staff were exceptional. We loved our stay at Mashikokan Satoyama Resort Hotel.
by A verified traveler
Posted 5 Mar 2023
This was the perfect place for our little group to begin our trip in Japan. The (included) breakfasts and dinners were amazing, gourmet and generous. The hot spring pools were so relaxing and renewing. Our bedrooms were quite large and comfortable. The staff were incredibly helpful--driving us into town for our pottery touring, helping us figure out the best way to get to Tokyo, even writing down a few essential/survival phrases in Japanese for us ;-) I will always remember Mashikokan as a special part of our trip.
by A verified traveler
Posted 18 Aug 2021
It was a very old building but it was clean.
The food was delicious too.
The employees were kind.
The room and bath are far away, and there are stairs, so it is inconvenient for people with disabilities.
I like Satoyama Resort Hotel. I'm thinking of coming to stay next year as well.
by A verified traveler
Never recommend
Posted 20 Feb 2021 on HotelsVery bad design. No elevator access from the front to guest room floors at all. Air conditioning is not covering the bedroom. Noises from upstairs, next door and corridors. No room slippers and small TV.
by A verified traveler
Private onsen room
Posted 19 Jan 2021 on HotelsI had changed something about my reservation after my initial booking. When I arrived I was given my original cheaper room (I had upgraded) and the desk attendant didn't catch it at first. After realizing the mistake they were extremely apologetic and moved us to our upgraded room with the private outdoor ofuro tub. The kaiseki dinner and breakfast were fantastic.
by A verified traveler
I will be back!!
Posted 10 Nov 2020 on HotelsI had an exaeptionaly comfortable stay at Mashikokan. I did not want to leave..... great hot spring I could stay in the bath for hours. Great breakfast and dinner with local ingredients. Great gift shop to share my experience with family and friends.
by A verified traveler
Great hotel
Posted 18 Oct 2020 on HotelsTotally, it was good to stay there. The distance between lobby and room is too far.
by A verified traveler
Posted 1 Jan 2020 on Hotels
Stayed with a friend for 3 nights, wanted to get away from the big city and spend some time in the countryside. We had a great time, the hotel staff was very friendly and helpful. Unfortunately there’s no restaurant in the hotel so if you don’t have a car and it’s raining outside getting the food can be problematic. Also no shower in the standard room but it’s OK since there’s a plenty of space in the onsen area. We had fun but I wouldn’t stay there for more than 2 nights
