Ratings based on 952 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Nadi Airport
Posted 16 Jun 2024
Hotel is a convenient location for great nearby transport and food options. Staff were friendly and professional. Hotel room was clean and comfortable.
Comment from Hotel Management
16 Jun 2024 by Sandy Lee, Hotel Management
Dear Suzanne,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport.We are delighted to see you had a great time and enjoyed the convenient location and recognizing our staff effort.These are the feedback that really boost morale with our staff knowing they are making our guests' stay a positive experience.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager
by A verified traveler
Posted 10 Jun 2024
Great value! The room, but had all we needed, which was somewhere to sleep and shower over the 4 days. The room was very clean, beds were comfortable, wonderful bathroom. Staff were pleasant and helped when asked. Very nice kitchenette for 1 or 2 people. Big TV. Close to airport. No information in rooms either in paper or on the TV, so no explanation of how to use anything, where to get groceries, but that's not a big thing. Front desk will help. Woolies and laundrymat close by. We will definitely book here again on our
next trip to Sydney. Book with confidence.
Comment from Hotel Management
12 Jun 2024 by Sandy Lee, Hotel Management
Dear Marcus,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager
by A verified traveler
Posted 8 Jun 2024
Clean, modern and spacious apartment.
Comment from Hotel Management
9 Jun 2024 by Allison, Hotel Management
Hi Timothy,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager
by A verified traveler
Posted 3 Jun 2024
The location is just great 2 min to the Mascot train station, three stops into Sydney CBD and 2 min to the public bus to the airport. We had an apartment with kitchen and laundry - excellent after we got totally drenched in the rain. The beds were great and so comfy, only personal problem was the fluffy pillows were just too big for us. Loved the stay and definitely will book there again soon.
Comment from Hotel Management
3 Jun 2024 by Sandy Lee, Hotel Management
Dear Michaela,Thank you for taking the time to provide feedback regarding your stay. It was nice to read that you had an enjoyable time with us. Your feedback is valuable to us in ensuring we continue to improve guest experience. We have also taken note of guest preferences such as having a pillow menu into consideration when updating our rooms. We look forward to welcoming you back to the hotel in the near future. Kind regards, Sandy Lee Front Office Duty Manager
by A verified traveler
Posted 2 Jun 2024
Good value for money
Comment from Hotel Management
3 Jun 2024 by Allison, Hotel Management
Hi Robert,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
by A verified traveler
Posted 29 May 2024
Fabulous location for public transport. Quiet for its proximity to airport. Very clean. Really comfy bed.
Comment from Hotel Management
30 May 2024 by Sandy Lee, Hotel Management
Dear Bryan,Thank you so much for sharing your review based on your recent stay.We loved hosting you just as much as you enjoyed staying with us. I'm so happy to read that you found our room and the hotel location perfect for your stay with us.We look forward to seeing you again in the near future.Kind regards,Sandy LeeFront Office Duty Manager
by A verified traveler
Posted 29 May 2024
Great proximity to the airport. Tom was beautiful and modern. Staff very friendly and helpful
Comment from Hotel Management
30 May 2024 by Sandy Lee, Hotel Management
Dear Deborah,Thank you for taking the time to share your recent experience through the survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future!Kind regards,Sandy LeeFront Office Duty Manager
by A verified traveler from Draper
Posted 27 May 2024
Apartment was nice and clean but pillows and bed were not great. Also only 4 towels and we had 5 people which was inconvenient. Location is kind of weird with nothing close by but we only stayed one night. Bathtub in hall way was a death trap so beyond slippery and the door doesn’t slide .
Comment from Hotel Management
30 May 2024 by Sandy Lee, Hotel Management
Dear Joey,Thank you for sharing your feedback and we sincerely apologise for the inconvenience you experienced over your stay with us. The comfort and privacy of our guests are of the utmost importance to us, and I deeply regret that we fell short of meeting these expectations. We are committed to making the necessary improvements.We have also taken note of guest preferences such as the bed firmness and a pillow menu into consideration when updating our rooms.We hope to have the chance to welcome you back.Kind regards,Sandy LeeFront Office Duty Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
16 Jun 2024 by Allison, Hotel Management
Hi Sumit,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
by A verified traveler
Posted 27 May 2024
Great location to everything with transport. Nice and clean room and quiet. Friendly staff.
Comment from Hotel Management
27 May 2024 by Sandy Lee, Hotel Management
Dear Lawrence,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. We are delighted to see you had a great time and enjoyed the convenient location, spacious room, and recognizing our staff effort. These are the feedback that really boost morale with our staff knowing they are making our guests' stay a positive experience. We hope to welcome you back to see us again soon! Kind regards, Sandy Lee Front Office Duty Manager
