Ratings based on 216 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
Really nice room and pool. We also enjoyed the spa
by A verified traveler
Posted 17 Dec 2023 on Hotels
by A verified traveler
Posted 31 Aug 2023
by A verified traveler
Posted 25 Jul 2023
Expedia never sent me a confirmation email that I booked this property! I knew I had a hotel booked but couldn’t find anything in my emails a month before my trip. I panicked and I had to book something else in the meantime. I wasn’t sent any other emails from them until the “day after” I was supposed to check in! I was already at another hotel by then. This website should really send confirmation emails AND upcoming reminders about hotel reservations. Lost out on a lot of money and they won’t offer me a refund for their mistake. Unsatisfied customer!
Comment from Hotel Management
26 Jul 2023 by Esty R., Hotel Management
Hi Mrs. Alexandra,Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for taking the time to share your feedback about your recent stay.We apologize for any inconvenience you experienced with your booking confirmation. We understand the importance of receiving timely information and regret that you did not receive a confirmation email from Expedia for your reservation at our property.As a separate entity from Expedia, we rely on them to handle the booking process and communication with guests. While we do our best to ensure a smooth experience for all our guests, we do not have direct control over their email notifications.We would like to clarify that we charged only for one night, as per the booking's no-show policy. However, we genuinely want to assist you in resolving this matter. We kindly request that you reach out to Expedia's customer support to discuss the situation and request the remaining refund directly from them. They should be able to address your concerns and assist you in the process.Thank you again for your valuable feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager
by A verified traveler from Tucson
Posted 17 Jul 2023 on Orbitz
The pictures do not do this place justice. It's a peaceful haven in a busy, loud city. There is so much privacy in this hotel - yet it's still quite populated and there's much to do. Restaurant is delicious, bar is fun and yoga is fantastic! Highly recommend...
Comment from Hotel Management
26 Jul 2023 by Esty R., Hotel Management
Dear Mrs. Deborah,Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for the great review of our hotel.We are delighted that our overall Villa contributed to your overall satisfaction. Your positive feedback will be shared with our team, as it serves as a great motivation for all of us to continue delivering excellent service to our guests.Once again, thank you for choosing to stay with us and for sharing your positive feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager
by A verified traveler
Posted 8 Jul 2023
Really good services and nice view of the villa
Comment from Hotel Management
26 Jul 2023 by Esty R., Hotel Management
Dear Mr. Ankur,Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for the great review of our hotel.We are delighted that our services contributed to your overall satisfaction. Your positive feedback will be shared with our team, as it serves as a great motivation for all of us to continue delivering excellent service to our guests.Once again, thank you for choosing to stay with us and for sharing your positive feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager
by A verified traveler
Posted 14 May 2023 on Wotif
The staff were very friendly and helpful at all times and kind, my room was a bit dump and lacked some aeration! But all in all it was an ok stay
Comment from Hotel Management
15 May 2023 by Frida, Hotel Management
Dear Vivian,Thank you for your feedback and will forward to our management for our improvement.We look forward to welcoming you again on your next holiday
by A verified traveler
Posted 4 Apr 2023
Beautiful resort! Friendly staff with smiles on their face. Very nice rooms that allows for restful sleep. Breakfasts was also delicious. Would highly recommend this place!!!
Comment from Hotel Management
15 May 2023 by Frida, Hotel Management
Dear Pa Kou,Thank you for your review and we look forward to welcoming you again on your next holiday in Bali
by A verified traveler
Posted 1 Jan 2023 on Hotels
by A verified traveler from Langley
Posted 9 Dec 2022
A nice boutique hotel located about a 40 minute free shuttle ride from Ubud. The villas were nice, roomy and private with a nice sized pool. The free breakfast was nice and you had the free option to have a variety of fixed meals delivered to your room pool side. Most meals tend to be eaten in Ubud as the dinners at the restaurant are both expensive and of poorer quality than is available in town or at other locations just 10 minutes shuttle away. The hotel uses local community members as shuttle drivers and you can hire them for short trips or full day private tours. I suggest downloading What’s App before you leave as that is the main means of communication.
Comment from Hotel Management
2 Jan 2023 by Frida, Hotel Management
Dear Robert, Thank you for your feedback and happy to know that you spent wonderful stay with us.We do concern on your feedback to improve our service and facilitiesWe look forward to welcoming you again on your next occasion.
