Ratings based on 858 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
The hotel was so-so....looked kind of run down, inside and out. Room was pretty clean. We honestly just needed somewhere to sleep for the night, so it did the job. Probably wouldn't stay there again if in the area....
by A verified traveler
Posted 5 Jun 2024
I was surprised at the lack of cleanliness. Mirrors, desktop, windows all had fingerprints , smudges that were quite visible in room 323. Ice machine on 3rd floor was not working. Water leaks ( perhaps rain) noticeable throughout facility.. Juice machine at breakfast not wirking. Not the standards I am used to with Hampton stays.
by A verified traveler
Posted 5 Jun 2024
Super simple check-in and friendly service. Room was clean, roomy, and very comfortable. Location is great and I felt safe, even with a late evening check-in.
by A verified traveler
Posted 3 Jun 2024
Would not recommend. Pool was closed our entire stay, breakfast was out of most things, phones did work, no one would answer when I called from my cell.
by A verified traveler
Posted 26 May 2024
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by A verified traveler
Posted 5 May 2024
The hotel is very, very dirty. The breakfast is very, very limited.
by A verified traveler
Posted 14 Apr 2024
Stayed at this location for a good nights rest. The loud music until after 1 am at the bar next door made that entirely IMPOSSIBLE! I’m extremely disappointed, tired, and frustrated!! I called front desk as well as the bar next door and just got an “I’m sorry!”. Glad I spent a considerable amount of money for NOTHING! 😤
by A verified traveler
Posted 4 Apr 2024
Convenient location. My room smelled of cigarette smoke. Breakfast is what you'd expect.
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Cleaning my room before 11am. Rude!
Posted 9 Mar 2024 on HotelsI’m not really sure how the housekeepers are told when there is a check out but beating on my door and turning the handle a few times made me wake up way before the 11am check out that was told to me when I checked in. This happened a total of 6 times and scared me to death each time.
I would also like to comment on the can on used chew in of the drawers, a wad of chew in another draw in the room, the mirrors had streaks all over them and the window unit window was disgusting; mold, spider webs and lint wads all over the white shade.
Comment from Hotel Management
13 Mar 2024 by GM, Hotel Management
Thank you for taking the time to share your feedback with us. We deeply apologize for the unsettling experience you had during your stay at our hotel. Your comfort and peace of mind are of utmost importance to us, and it is disheartening to learn that we fell short of your expectations.We are genuinely concerned about the incidents you mentioned regarding our housekeeping staff's approach and the cleanliness of your room. Please know that this is not reflective of our usual standards, and we are taking immediate steps to address these issues internally to prevent recurrence.Regarding the disturbances caused by our housekeeping team, we sincerely apologize for the inconvenience and discomfort this caused you. Rest assured, we will review our procedures to ensure that this does not happen again in the future.Additionally, we have addressed the cleanliness concerns you raised with our housekeeping team to ensure a thorough and meticulous approach to room preparation in the future. We would be grateful for the opportunity to make this right for you. If you would consider giving us another chance to provide you with a more pleasant stay, please do not hesitate to contact us. Your satisfaction is our top priority, and we would welcome the chance to regain your trust.Once again, we apologize for the inconveniences you experienced and appreciate your valuable feedback, as it helps us improve our services.
