Ratings based on 996 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Worst experience in mid night
Comment from Hotel Management
4 Jun 2024 by Hotel Management, Hotel Management
Dear Dhanunjai, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
by A verified traveler
Posted 27 May 2024
Never Staying Here Again
My family and I stayed at here on Memorial Day weekend, and it was the worst hotel experience we've ever had. From start to finish, our stay was filled with problems and poor service.
Upon arrival, the receptionist was visibly annoyed and unwelcoming. The check-in process was slow and lacked any interaction, setting a negative tone.
Our room was in poor condition: grimy carpet and a wet spot near the fridge. When we returned later, the leak had spread. Reporting this to the front desk yielded no apology, just a room switch handled with indifference.
The new room was no better. The carpet was still grimy, the bathroom door didn’t close properly, several lights didn’t work, and the flooring around the bathtub was curling. Despite these issues, we tried to make the best of it.
However, the problems continued. While putting our toddlers to bed, the fire alarm went off and took forever to be silenced. Inquiries at the front desk were met with indifference.
The next night, at 9 PM, loud construction noises started in the room next door. Calls to the front desk were ignored or met with a busy signal. When I went down to address the issue in person, I was met with apathetic responses and no sense of urgency or apology.
This hotel showed a complete lack of professionalism and customer care. The state of the rooms and the staff's indifferent attitude were unacceptable. We will never stay at this hotel chain again and advise others to avoid it.
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Luis, Thank you for choosing us for your recent visit to our city for the Memorial Day weekend. We regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We address the problems so they are attended to carefully in the future. Please allow us another time to host and give you the flawless stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 25 May 2024
I stayed here for two nights in April. I complained about the condition of the room, but they were unable to move me to another. I seriously considered sleeping in my car. I was credited for one nights stay upon my return after complaining. I wish there was a way to share my photos. You too would be appalled.
Comment from Hotel Management
26 May 2024 by Hotel Management, Hotel Management
Dear Janice, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
by A verified traveler
Posted 20 May 2024
This place is a dump.
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Dan, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you had and will address them as soon as possible, as we always want a happy customer. Our front desk team is working 24/ 7 to attend to your problems; please never hesitate to connect with them at any hour of the day. We apologize for all the problems that impacted your time with us. Allow us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 10 May 2024
The property was old and not comfortable. The only chair was by the door so that the people in the parking lot had a clear view. My memory of this stay was completely negative!
Comment from Hotel Management
11 May 2024 by Hotel management, Hotel Management
Dear Thomas, We sincerely regret to learn that your recent stay fell short of your expectations. Providing a comfortable and enjoyable experience for our guests is paramount, and we apologize for any discomfort caused by the condition of the property and the placement of furniture. Your feedback regarding the room and overall comfort is invaluable to us as we continuously strive to enhance our guests' experiences. Please know that we take your concerns seriously and will share them with our team to ensure improvements are made. We sincerely apologize for any inconvenience and hope to have the opportunity to welcome you back in the future for a more positive experience.Sincerely,Hotel Management
by A verified traveler
Posted 10 May 2024
They sent me to a room that maintenance had to be working on (I have pictures)! Went and told the front desk she had an attitude. The next room the TV didn’t work called the front desk she said “just turn it off and on”. I got tired of complaining and just told myself never again
Comment from Hotel Management
12 May 2024 by Hotel Management, Hotel Management
Dear Rian, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely,Hotel Management
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 5 May 2024
Everything was dirty
Comment from Hotel Management
7 May 2024 by Hotel Management, Hotel Management
Dear Jennifer, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 5 May 2024
Room wasn't throughly clean, refrigerator wasn't wiped down properly and blood stains were throughout the room.
Comment from Hotel Management
5 May 2024 by Hotel Management, Hotel Management
Dear Gloria, Thank you for reviewing your time with us. It is nice you had a pleasant stay at our location. However, please accept our apologies for your disappointment with the cleanliness of your suite, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
