Ratings based on 991 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mather
Posted 1 May 2024
We had an outstanding stay at the Palace Hotel Tokyo. The cleanliness of the hotel was exceptional, with every corner of the room and public areas maintained perfectly. What truly set this hotel apart, however, was the customer service. The staff went above and beyond to ensure my comfort and satisfaction throughout my visit, making it a truly memorable experience. Highly recommended for anyone seeking top-notch accommodations in Tokyo!
by A verified traveler
Posted 28 Apr 2024
An amazing property with exceptional staff always eager to please. Incredible hosptiality. Would definitely return and stay here
by A verified traveler
Posted 16 Apr 2024
Exceptional stay at the Palace hotel, service was immaculate. The room was large with beautiful view of Mt Fuji in the distance and overlooking the Imperial Palace and park. The hotel is in the CBD so it's pretty quiet and corporate so you need to travel a little for the buzz and choices of restaurants but it's very close to Tokyo Central station you can get anywhere easily
by A verified traveler from Burbank
Posted 5 Apr 2024
Club Lounge hours, should be extended.
Items for breakfast are unchanged daily, consider having a variety of Japanese cuisine.
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 29 Mar 2024
by A verified traveler from Houston
Posted 5 Mar 2024
I travel a lot internationally for work, and i am not too restricted by my company’s travel budget for international travel, and i can honestly say this is the nicest hotel (for business) from top to bottom that I have ever stayed in the world. If i had to list a complaint, i just dont think I could conjure one.
by A verified traveler
Posted 5 Mar 2024
Absolutely exceptional stay! We stayed a week for the Tokyo Marathon and we couldn’t be more happy with the location and hotel it’s self. It is truly 5 stars! Will be returning with the family!
by A verified traveler
Posted 4 Mar 2024
by A verified traveler
Posted 29 Feb 2024
Excellent service and impeccable cleanliness. Such a lovely place.
