Ratings based on 947 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
25 May 2024 by Elodie REBORA, chargée de clientèle, Hotel Management
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 17 Mar 2024
Very good place to stay
Comment from Hotel Management
19 Mar 2024 by Elodie REBORA, chargée de clientèle, Hotel Management
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler from hobart
Posted 27 Dec 2023
Comment from Hotel Management
30 Dec 2023 by Elodie REBORA, chargée de clientèle, Hotel Management
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
More like a 3 Star hotel
Posted 11 Nov 2023 on HotelsDefinitely not a 4 star, more like a 3 star. I liked the spacious room overlooking the port and town. No room service which was unhelpful. Found dust in parts of the room. Overall had a good stay exploring Marseille.
Comment from Hotel Management
15 Nov 2023 by Elodie REBORA, chargée de clientèle, Hotel Management
Dear Jermaine, Thank you for taking the time to share your feedback on your stay with us. We are delighted that you enjoyed the spacious room with a view of the port and the city. However, we are sorry to learn that your experience did not fully meet your expectations.We appreciate your comments regarding the star rating, and we are always striving to make improvements to better satisfy our guests. Your observations about the lack of room service have also caught our attention, and we will assess how we can enhance this aspect of our services.Regarding the presence of dust, we apologize for any inconvenience caused. We are currently strengthening our cleaning procedures to ensure an immaculate environment for our guests.Despite these points, we are pleased that your overall stay was enjoyable, and you were able to explore Marseille. Your constructive feedback is valuable to us and will be used to enhance our service. We hope to have the pleasure of welcoming you again and exceeding your expectations on your next visit.Thank you once again for choosing us.
by A verified traveler
Posted 28 Oct 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by Elodie REBORA, chargée de clientèle, Hotel Management
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 25 Oct 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by Elodie REBORA, chargée de clientèle, Hotel Management
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 21 Oct 2023
Rough Carpets in the Rooms aged Rooms - good Breakfast - tricky communication - ask for Parking Offer - we had to pay 49€ for 24hrs.
Comment from Hotel Management
25 Oct 2023 by Elodie REBORA, chargée de clientèle, Hotel Management
Dear Sacha, Thank you for your feedback following your stay at our establishment. We are aware that our hotel is aging, and we want to inform you that renovation work is scheduled for 2024. Nevertheless, we are glad that you enjoyed our good breakfast. Regarding communication, we understand that it can be challenging and are constantly working to improve it. If you would like information about our parking options, please feel free to inquire at the reception during your next stay. We have special pricing agreements with a public parking facility located 100m from our establishment, the QPARK Espercieux. Thank you for sharing your experience; it helps us make improvements. We hope you will consider staying with us again in the future.
by A verified traveler
Marseille
Posted 14 Oct 2023 on HotelsConveniently located for central Marseille and cruise terminal.
Comment from Hotel Management
16 Oct 2023 by Gregory BONNET, Directeur Novotel Suites Marseille, Hotel Management
Madame, Monsieur, C'est avec plaisir que nous recevons l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
by A verified traveler
Posted 4 Oct 2023 on Hotels
Comment from Hotel Management
8 Oct 2023 by Elodie REBORA, chargée de clientèle, Hotel Management
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 18 Sep 2023 on Hotels
Comment from Hotel Management
19 Sep 2023 by Elodie REBORA, chargée de clientèle, Hotel Management
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
