Ratings based on 628 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
by A verified traveler
Posted 28 May 2024
Very nice room, very clean, and spacious. The only restaurant on site served a very limited menu, and one person to service the entire restaurant. I will say that the food was good although they were out of a lot of the things that were on the menu.
Comment from Hotel Management
29 May 2024 by Triana Cotelo - Guest Relations Manager, Hotel Management
Dear Richard,We really appreciate you taking the time to share your recent experience with us. Our primary goal is to provide exceptional service and ensure that your stay is memorable, which we hope, will motivate you to come back.We are grateful for your decision to stay with us and we look forward to welcoming you again in the near future.Warmest regards,Triana Cotelo - Guest Relations Manager
by A verified traveler from Edmonton
Posted 16 May 2024
Beautiful hotel and great location. Walkable and convenient access to major sites
Comment from Hotel Management
29 May 2024 by Triana Cotelo - Guest Relations Manager, Hotel Management
Dear Bonnie,We appreciate you taking the time to share your experience in NH Collection Marseille.Knowing that the staff provided quality service and that you had the opportunity to enjoy the room to the fullest brings us joy.We are looking forward to welcoming you again and we wish you the best from the NH Collection Marseille Team.Best regards,Triana Cotelo - Guest Relations Manager
by A verified traveler
Posted 8 May 2024
The hotel is very walkable and close to everything
Comment from Hotel Management
9 May 2024 by Triana Cotelo - Guest Relations Manager, Hotel Management
Dear Ysianel,We would like to thank you for your amazing evaluation about the hotel!We hope to get the chance to welcome you again in the near future.Best regards,Triana Cotelo - Guest Relations Manager
by A verified traveler
Posted 25 Apr 2024
Nice clean room helpful staff
Comment from Hotel Management
26 Apr 2024 by Triana Cotelo - Guest Relations Manager, Hotel Management
Dear Greenwood,It brings us great joy to know that the service provided by our staff was up to your expectations.We work really hard to make sure that all our guests leave having a beautiful memory of our hotel.We hope that, if you ever come back to Marseille, we will be welcoming you again.Best regards,Triana Cotelo - Guest Relations Manager
by A verified traveler
Posted 19 Apr 2024
Quiet clean good location
Comment from Hotel Management
23 Apr 2024 by Triana Cotelo - Guest Relations Manager, Hotel Management
Dear Dan,Thank you very much for sharing your experience at NH Collection Marseille. For us the best reward is knowing that our clients leave with good memories of Marseille and our Hotel.Sincerely,Triana Cotelo - Guest Relations Manager
by A verified traveler
Posted 17 Apr 2024
Convenient clean
Comment from Hotel Management
26 Apr 2024 by Triana Cotelo - Guest Relations Manager, Hotel Management
Dear John,We would like to thank you for sharing your recent experience with us.It was a pleasure to have you as our guest and we are looking forward to welcoming you again.Sincerely,Triana Cotelo - Guest Relations Manager
by A verified traveler
Posted 7 Apr 2024
As an Expedia gold member I was not offered either of the benefits that were listed with my booking. The hotel is very central, it is comfortable and the staff, particularly the young lady who was working on reception on Saturday were exceptional and couldn’t have been more friendly and helpful. It was disappointing that the restaurant in the hotel was not open as I didn’t want to go out on my own, but the bar snack I was served was very tasty. The location is central and the property is very pleasant. Very comfortable bed and nice big bathroom.
Comment from Hotel Management
11 Apr 2024 by Triana Cotelo - Guest Relations Manager, Hotel Management
Dear Elizabeth,Thank you for taking the time to share your recent experience in NH Collection Marseille.It brings us great pleasure to learn that that our staff provided such a good service, and specially Myriame. Do not hesitate that I am going to share your kind words with her.We apologize for any inconvenience you may have encountered and we hope to get the change to welcome you again in the near future.Sincerely,Triana Cotelo - Guest Relations Manager
by A verified traveler
Posted 29 Mar 2024
They didst know anything about my perks
Comment from Hotel Management
11 Apr 2024 by Triana Cotelo - Guest Relations Manager, Hotel Management
Dear Karin,Thank you very much for your message and for trusting us to enjoy a few days in Marseille.We are looking forward to welcoming you again in our establishment.Sincerely,Triana Cotelo - Guest Relations Manager
by A verified traveler
Posted 7 Feb 2024
Very clean, well cared for. Hotel is still under construction. Not near any restaurants, cafes. Those that are close are a little down at the heel. Restaurant in hotel is ok.
Comment from Hotel Management
10 Feb 2024 by Triana Cotelo - Guest Relations Manager, Hotel Management
Dear Marietta,We are thrilled to learn that you enjoyed your stay with us!If you make the decision to return, you will be pleased to know that there are numerous different restaurants and cafes within a walking distance of less than 5 minutes.We are looking forward to welcoming you again.Warmest regards
