Ratings based on 578 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Affordable stay with complimentary airport transfer provided.
by A verified traveler
Posted 24 Apr 2024
it's good for one night. breakfast was great
Comment from Hotel Management
29 Apr 2024 by ., Hotel Management
Thank you .
by A verified traveler
Posted 23 Apr 2024
Clean and comfy and quiet rooms. Amazing staff! Lovely outdoor area. Wished there was a coffee machine in room and a recycling bin. Place was perfect after a long flight especially if you need to take the train the next day as there is a shuttle to and from the airport and there's a shuttle to the train station which was really a big plus for me
Comment from Hotel Management
24 Apr 2024 by Arthur - Chef de Réception, Hotel Management
Thank you so much for your positive feedback and valuable insights! We're delighted to hear that you enjoyed the cleanliness, comfort, and tranquility of our rooms, as well as the friendliness of our staff.We appreciate your suggestions regarding having a coffee machine in the room and a recycling bin. Your feedback is essential in helping us continuously improve our services and facilities.We're glad to hear that our shuttle service to the airport and train station was a significant advantage for you, making your stay even more convenient after a long flight.We look forward to welcoming you back to Ibis Styles Marseille Provence Airport on your next trip. See you soon!
by A verified traveler
Posted 8 Apr 2024
This was a great hotel, loved the updated theme. The check-in staff let us have our room early and that was greatly appreciated.
The only reason why I gave the staff a 3 star is because the women in the dining/bar was so unprofessional and rude to us when ordering an afternoon drink. She rolled her eyes and huffed and puffed. Then when we returned to the RESTAURANT for food, because that is what a restaurant serves, she told us that all they had was pizza. Since there was no dining around, we said that would be fine. AGAIN---she huffed and puffed and walked over and grabbed this sandwich-board menu and aggressively slammed it down in front of our table---I was so flabbergasted that we got up and went to our rooms and UBERed in Subway. Her manger needs to speak to her about customer service, my husband thinks SHE IS THE MANAGER---if she is, the owners need a performance review immediately. Her rating would be ZERO stars.
Comment from Hotel Management
29 Apr 2024 by Arthur - Chef de Réception, Hotel Management
Nous vous remercions d'avoir partagé votre expérience après votre récent séjour chez nous. Nous sommes ravis d'apprendre que vous avez trouvé votre séjour satisfaisant et que vous avez apprécié notre petit-déjeuner.Votre avis est précieux pour nous, et nous sommes heureux de savoir que vous avez passé une bonne nuit parmi nous. Nous continuerons à nous efforcer de fournir un service de qualité et des expériences mémorables à tous nos clients.Si vous avez d'autres commentaires ou des suggestions pour améliorer votre expérience lors de votre prochain séjour, n'hésitez pas à nous les communiquer. Nous sommes là pour vous assurer un séjour agréable à chaque visite.Au nom de toute l'équipe de l'Hôtel Ibis Styles Marseille Provence Aéroport, je vous remercie sincèrement pour votre retour positif. Nous avons hâte de vous accueillir à nouveau pour une autre expérience formidable.Cordialement,
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
7 Apr 2024 by Arthur - Chef de Réception, Hotel Management
Bonjour Pierre, Nous vous remercions pour votre note positive de 4/5 ! Votre satisfaction est notre priorité, et nous sommes heureux que votre séjour à l'Ibis Styles Marseille Provence Aéroport ait été satisfaisant. Nous prenons en compte votre retour et restons à votre disposition pour toute suggestion d'amélioration. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite dans la région.
by A verified traveler
Posted 10 Feb 2024
Good
Comment from Hotel Management
14 Feb 2024 by Arthur - Chef de Réception, Hotel Management
We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 10 Feb 2024
Comment from Hotel Management
14 Feb 2024 by Arthur - Chef de Réception, Hotel Management
Bonjour,Nous vous remercions pour vos commentaires suite à votre séjour à ibis Styles Marseille Provence Aéroport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs.Arthur - Chef de réception.
by A verified traveler
Posted 5 Nov 2023 on Hotels
by A verified traveler
Posted 16 Oct 2023
by A verified traveler
Posted 16 Oct 2023
