Ratings based on 664 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Carlos
Posted 4 May 2024
Comment from Hotel Management
25 May 2024 by Théo - Premier de Réception, Hotel Management
Cher Marwan,Je tiens par cette réponse à vous remercier infiniment de tout notre cœur d'avoir accordé quelques instants pour évaluer votre récent séjour à l'hôtel Happyculture ensoleillé, le Marsiho. Nous espérons que ce moment ait été agréable et que vous ayez entièrement apprécié de nos petites attentions, services et le confort procuré par votre chambre. Si toutes suggestions vous semble nécessaire, n'hésitez pas à nous partager des idées d'amélioration en nous contactant en réception.Nous espérons vous recevoir de nouveau dans notre hôtel et qui sait atteindre la note excellente.Je vous souhaite une belle journée.
by A verified traveler from Austin
Posted 11 Apr 2024
The hotel is nice and the staff was friendly. While the location was near many sites, that entire area is dirty, loud and felt unsafe especially at night. I was very disappointed with the inaccuracy of the reviews that said it was in a great location but understand opinions are totally subjective. If you’re a female solo traveling, I recommend you look elsewhere. Again, the hotel itself and staff were nice but the location is terrible.
Comment from Hotel Management
13 Apr 2024 by Théo - Premier de Réception, Hotel Management
Hello dear Olivia,We are delighted that you took the time to leave a review for our hotel named Marsiho. We are pleased that your enjoyed our customer oriented staff decicated to assist you and give you services with pleasure and joy.We are saddened to know that our location didn't quite matched your expectations. Know that Marseille is the french south capital city so as every crowded areas there are a lot of diversity and animations around. We feel sorry that you felt uncomfortable with it. The dirtyness of some streets belong to the city council, things that we do not have access to act. Nevertheless we hope to see you again in one of our happyculture hotels in France, Belgium and Spain.Have a shinning day.
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
11 May 2024 by Théo - Reception Manager, Hotel Management
Hello dear Rinki,We take seriously all feedback in consideration so we wanted to share how grateful we are that you allocated us a maximal rate on Expedia.com.We sincerely hope we charmed your heart and that Hotel Marsiho was an experience that you will get in your memories and have desire to come back again in a near future. Should you recquire any assistance to reserve again, we'll be delighted to share with you and to receive you for another occasion.Again do accept our thanks and I wish a more than pleasant day.Greetings from Marseille!
by A verified traveler
Posted 21 Jan 2024
Ashim was very sweet and nice guy that was at the reception Night Shift he was very helpful always smiling and professional .The guy who worked during the day was also as nice and professional I just don’t remember his name.
The hotel room is very basic, but clean and I love that water pressure was really good and hot and we felt pretty safe even though the location has a hood kind of vibe, but it was totally safe to walk around even late at night and always find good affordable options for food
Comment from Hotel Management
27 Jan 2024 by Théo - Reception Manager, Hotel Management
Hello Zohra,We sincerely share you million thanks for taking the time to write us this glowing review on Expedia.com following your stay with us at Marsiho We are fully satisfied that our charming staff, especially Achim, were able to make your moment a magical experience. Your satisfaction remains our top priorityHonestly chuffed to learn that the room and its exteriors, like our lively neighborhood in the heart of Marseille's shops, have been an advantage. More important that you feel safe around our hotel. Hoping that you had some pleasant explorations at the same time!Our smiles will remain there the next time you come back to visit us.See you soon in one of our Happyculture hotels I wish you a sweet day!
by A verified traveler
Posted 19 Dec 2023
All went well. Achim helped me in my check in and check out. He was extremely nice, polite and helpful. The accomodation was super clean and organized. I liked the location as well. Super close to the port and all restaurants
Comment from Hotel Management
21 Dec 2023 by AURELIE ASSISTANT MANAGER, Hotel Management
Dear Mariana Thank you very much for choosing our hotel for your stay in Marseille and for taking the time to leave such a kind comment on Expedia.I am delighted to read that you enjoyed your stay and particularly appreciated the cleanliness and comfort of your room and the warm welcome you received from our student- receptionist Achim: the smile and the sense of service are part of our signatures! I hope you took advantage of the hotel's central location to make some great tourist discoveries :-) We look forward to welcoming you back soon. I wish you a wonderful day Aurélie
by A verified traveler
Great location
Posted 3 Dec 2023 on HotelsThe location was very central.
The building had a vibe of the 1960's.
Comment from Hotel Management
21 Dec 2023 by AURELIE ASSISTANT MANAGER, Hotel Management
Dear ArttuThank you for choosing our hotel for your stay in Marseille and for taking the time to leave a comment on Expedia.I am delighted to read that you had a good stay and particularly appreciated the atypical and vintage charm of our hotel as well as its ideal location for discovering the city. We look forward to welcoming you back soon. I wish you a very beautiful day
by A verified traveler
Posted 30 Nov 2023
Comment from Hotel Management
4 Dec 2023 by Théo - Reception Manager, Hotel Management
Dear Austin,I would like to thank you for having rated of a 4 out of 5 on Expedia.com.We feel joyful that you had a good experience in our vintage cozy hotel. We hope to receive you in another occasion and to magnifier to 5 stars rating next time.Have a stunning day.
by A verified traveler
Posted 19 Nov 2023
The hotel was very nice and friendly. Unfortunately I got robbed by the hotel entrance door on entering the hotel early Saturday morning. Be aware there are wallet snatchers in the area on foot and moped. Having said that, the security guard was excellent in calling the police and walking me to the police station. The hotel staff were very apologetic and offered to help in lots of ways.. I cannot thank them enough. Please be aware of guys talking to you on approach to the hotel. They wait for you to take your room key out of your wallet and then they snatch it and run off then jump on their mates moped and speed off
Comment from Hotel Management
19 Nov 2023 by Théo - Reception Manager, Hotel Management
Dear lovely guest Mark Colin,Thank you for taking the time to review our cozy hotel Happyculture named Marsiho. We are truly and sincerely saddened that an incident occured out close to our main entrance by a thief. Saddly as every big cities pickpockets are mostly in touristic places where they can genuinely act discreetly and fast. Nonetheless we are delighted that our friendly and effective night receptionist did assist you with all steps to make a statement and called police services for you. It is important to us to support each guest staying in our hotel, whether with the safety or other services. Be sure that I will pass this kind words towards my colleague and hopefully you will keep in mind only great memories and go far away over this sad story.Note that you will always be welcome in our hotel and we look very much forward a future visit from you Warmly yours,
by A verified traveler
Posted 29 Oct 2023
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Comment from Hotel Management
30 Oct 2023 by Théo - Premier de Réception, Hotel Management
Bonjour Bernard,Toute notre équipe de l'hôtel Marsiho vous remercie d'avoir évalué votre séjour de 5 étoiles sur 5. Nous sommes enchantés de savoir que vous ayez été charmés par la chambre que nous vous avions préparée avec soins et que vous ayez apprécié nos valeurs Happyculture. Belle et douce journée à vous,Au plaisir d'avoir l'occasion de vous recevoir de nouveau.
by A verified traveler
Posted 5 Oct 2023 on Hotels
The staff was not really friendly. Our room had a sewage door which was absolutely gross.
The area was dirty but the hotel is in a very good walking location to everything.
Comment from Hotel Management
14 Oct 2023 by AURELIE - Adjointe de Direction , Hotel Management
Dear MikeThank you for your stay and for taking the time to leave a review on Hotel.com.I'm sorry to read that our services didn't meet your expectations and I'm particularly disappointed to read that you weren't well received: the smile and the sense of service are part of our strengths and I'll not fail to remind this to our teams. Nevertheless, I hope that you took advantage of the hotel's central location, just a few steps from the old port and the facilities to make some beautiful touristic discoveries :-) I wish you a good day Aurélie Assistant Manager
