Ratings based on 78 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Decent hotel but nothing in the area
by A verified traveler
Posted 24 Apr 2024
Scammed us
Comment from Hotel Management
26 Apr 2024 by katia, Hotel Management
Hello, we don't understand why.Best regards
by A verified traveler
Posted 17 Apr 2024
I appreciated the convenience. Dinner at the restaurant was great!
Comment from Hotel Management
19 Apr 2024 by katia, Hotel Management
Thank you very much for taking the time to leave this positive note for your stay. Sincerely,
by A verified traveler from Wauwatosa
Posted 15 Apr 2024
Easy access from the train station, breakfast, toiletries in the bathroom, modern, clean look, service, and transportation to the Airport.
Comment from Hotel Management
16 Apr 2024 by katia, Hotel Management
Bonjour, merci pour cette note positive.
by A verified traveler
Posted 30 Mar 2024
Our couple of day stayed was good until I met the rude staff member from the restaurant on Tuesday morning 3/26. Unprofessional, and rude arguing that my two year grandson could not get his breakfast. When we checked in we were informed kids under 12 eat free but wasn’t told that it needed to be with a paying adult. The breakfast is OK but not for 20 euros, paying was not the problem it was her rudeness and confrontational behavior.
Comment from Hotel Management
7 Apr 2024 by Laura, Hotel Management
Good morning,We thank you for taking the time to leave a comment about your stay. Please know that we take your feedback and comments very seriously. We are sorry to read that your experience did not meet your expectations.This does not comply with our usual standards of service and I will not fail to share your comments with our teams in order to take the necessary measures.We hope you will give us a second chance so we can show you our true level of service.Best regards,
by A verified traveler
Posted 26 Mar 2024
Le restaurant est une deception mais a part ca le reste etait tres bien.
Comment from Hotel Management
27 Mar 2024 by Laura, 1ère de réception, Hotel Management
Bonjour, Nous vous remercions d'avoir pris le temps de laisser votre avis sur votre séjour. Nous sommes navrés de lire que notre service restauration n'a pas été à la hauteur de vos attentes, nous aimerions en savoir plus sur votre expérience. N'hésitez pas à nous contacter directement à reception@himarseilleairport.com
by A verified traveler
Posted 6 Mar 2024
The room was comfortable but the floor was dirty! The rest of the room seemed clean. It was as if someone forgot to vacuum. The room was quiet and the bed was comfortable.
We had dinner in the restaurant because there didn’t seem to be anything convenient and the hotel had a gated entrance. Meal was ok. They also have a full bar that was nice. We had breakfast in the morning that was also ok. Not great but not bad. Service was good and staff were very helpful and efficient. Getting the shuttle from airport was not easy.
Comment from Hotel Management
9 Mar 2024 by Laura, 1ère de réception, Hotel Management
Bonjour, Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience.Sachez que votre avis est extrêmement important pour nous. Nous utilisons des avis, comme le vôtre, afin de nous améliorer et offrir à nos clients une expérience encore meilleure. Nous espérons que vous nous donnerez l'occasion de vous servir à nouveau à l'avenir.
by A verified traveler
Posted 22 Jan 2024 on Orbitz
The convenience of free airport shuttle with courteous and friendly Holiday inn Shuttle drivers. The welcoming and professional hotel staff at reception, not to mention the absolutely highly recommended for a fee breakfast buffet in the morning- highly recommended for anyone passing through MRS.
Comment from Hotel Management
24 Jan 2024 by Laura, 1ère de réception, Hotel Management
Hello, Thank you so much for your good review, it is always a pleasure to read that you enjoyed your stay and our service! We hope to see you again for your future stay!Best regards
by A verified traveler
Nice hotel !
Posted 18 Jan 2024 on HotelsOur stay was just for one night but it was perfect! The room was big and clean. The staff was very nice. Our shuttle was on time for the airport. The only thing that hotels.com need to change in the description is the hotel is not in walking distance from the airport you need to use the shuttle !
Comment from Hotel Management
20 Jan 2024 by Laura, Hotel Management
Hello, Thank you so much for your review, we take note of your remarks. Best regards,
by A verified traveler
AIRPORT SHUTTLE
Posted 8 Jan 2024 on HotelsI booked this hotel because it was close to the airport and they had an early shuttle to the airport. When I checked in, they said the shuttle was full for the next morning, I said I was not happy, and by the time I picked up my luggage in my car, they found a solution for me and a new shuttle.
Nice people working there, nice service, and helpful, I recommend it!
Comment from Hotel Management
9 Jan 2024 by Laura, Hotel Management
Hello, Thank you so much for your review, we are happy to read that a solution was found for the shuttle. It is always a pleasure to read that you enjoyed your stay. We hope to see you for your future stay!Best regards
