Seawater Hotels & Medical SPA (Marsala) Hotel Review

3 out of 5

by A verified traveler from Richmond

Posted 23 May 2024

Nobody in this hotel, only 3 people in the breakfast

3 out of 5

by A verified traveler

Posted 9 May 2024

Was rated as a higher level property but felt more like a lower level Holiday Inn. Not too much to see in area and limited property features awful bed mattress caused us to check out early.

4 out of 5

by A verified traveler

Posted 5 Jun 2023

The people were lovely, they upgraded our room and left us a complimentary bottle of Prosecco. I wish it was better situated, walking distance to the city.

Comment from Hotel Management

6 Jun 2023 by Antonino, Hotel Management

Dear Guest, thank you very much for your kind review.We are really pleased to know that your Seawater experience has been positive, every day all our Staff always try to guarantee a high level service and therefore we hope you can come back to visit us in Marsala!Best regards,Antonino BonomoFront Office Manager

5 out of 5

by A verified traveler

Great Marsala hotel

Posted 8 Dec 2022 on Hotels

Our stay was perfect!

Comment from Hotel Management

8 Dec 2022 by Antonino, Hotel Management

Dear Guest, Thank you very much for your kind review. We are really pleased to know that your Seawater experience has been positive, every day all our Staff always try to guarantee a high level service and therefore we hope you can come back to visit us in Marsala!Best regards,Antonino BonomoFront Office Manager

2 out of 5

by A verified traveler

Over-rated.

Posted 12 May 2022 on Hotels

The evening we checked in, we noticed the urine splatter around the toilet and dirty coffee cup but wrote it off to a hurried room cleaner. Not a big deal. We left the room the next morning to explore the area. After the day away, we returned to our room which had not been cleaned or made up. We informed the front desk. We then went out for the evening and returned to the room. The bed was made but the room still contained the dirty coffee cups and wine glasses from the previous evening. No mini bar replenishment. We had hoped to stay an extra day because of the lovely area but decided to check out. Short staffed? Maybe. Disappointed? Big-time.

Comment from Hotel Management

14 May 2022 by Antonino, Hotel Management

Dear Guest, we would like to thank you for your review. All the opinions and reviews of our customers are very important to us. We are very sorry about what happened, we have taken note that such facts do not happen again. We obviously hope that this inconvenience does not exclude your possible future stay in our hotel and we will do our best to make your journey as pleasant and perfect as possible. Thanks again and best regards. Antonino Bonomo Front Office Manager

5 out of 5

by A verified traveler

A very good place

Posted 24 Apr 2022 on Hotels

Very good place ! The hotel is perfect and the position is really very good, at short distance from the city center (5 to 7 minutes by car). Easy to join from airport and from Stagnone. Modern and well entrained hotel. Spa has nice treatments with salt.

Comment from Hotel Management

25 Apr 2022 by Antonino, Hotel Management

Dear Guest, Thank you very much for your kind review. We are really pleased to know that your Seawater experience has been positive, every day all our Staff always try to guarantee a high level service and therefore we hope you can come back to visit us in Marsala! Best regards, Antonino Bonomo Front Office Manager

5 out of 5

by A verified traveler

Highly Recommend

Posted 31 Dec 2021 on Hotels

Great modern, new hotel. Amazing service. Super breakfast. Spa and Pool areas are fabulous.

Comment from Hotel Management

1 Jan 2022 by Antonino, Hotel Management

Dear Guest, Thank you very much for your review. We are really pleased to know that your experience at the Seawater has been positive, every day all our Staff always try to guarantee a high level service and therefore we hope you can come back to visit us in Marsala! And we wish you a Happy New Year! Best regards, Antonino Bonomo Front Office Manager

5 out of 5

by A verified traveler

Great staff

Posted 4 Oct 2021 on Hotels

The staff was amazing. My first night I received a birthday dessert . I happened to mention at check in that it was my birthday. They sent me to a clinic nearby for my COVID test and then they jumped through hoops to get me a print out of the results. Great swimming pools

Comment from Hotel Management

5 Oct 2021 by Luigi, Hotel Management

Dear Guest, It is a pleasure to read your wonderful words about our Seawater Hotel! Thank you very much for taking the time to dedicate to write a feedback. Even in this difficult period of "rebirth", my staff and I do our best every day to guarantee a high level of service, and your feedback is the greatest reward and recognition. I hope you can come back to visit us soon, in your new home in Marsala!

5 out of 5

by A verified traveler

Excellent Hotel

Posted 29 Jul 2020 on Hotels

This hotel is amazing! It was spotless and the staff are friendly and accommodating - nothing is too much trouble. The 3 pools are excellent - one is salt water and you can just float about all day! It is a little out of the main town but they run a shuttle into town. We had dinner here too and the food was lovely. We were in Sicily for 2 weeks and stayed in a few hotels and this was by far the best.