Ratings based on 47 Verified Reviews

3.8 out of 5
55% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Eid Ibrahim, Hotel Management
Dear Miss GehanHave a nice dayThank you very much for visiting our hotel and we are waiting for the pleasure to welcome you againThank you
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Oct 2022
5 out of 5
by A verified traveler

Amazing place

Posted 9 Aug 2022 on Hotels
We had the most amazing family time. Staff is great , hotel very clean , service is excellent. we arrived around 12:30 PM , and staff checked us in already. Also the rooms booked were garden view , and they got us pool/sea view. It goes without saying the beach there is insane. Overall it was a wonderful time spent , and am glad Carols is still maintaining their quality lever.
Comment from Hotel Management
9 Aug 2022 by eid Ibrahim, Hotel Management
Dear Mr. Khaled, It was our honor to welcome you at our hotel and we are waiting for the pleasure to welcome you again. Thank you Eid Ibrahim General manager
5 out of 5
by A verified traveler

Posted 20 Jul 2022
Great experience
Comment from Hotel Management
20 Jul 2022 by eid Ibrahim, Hotel Management
Dear Mr. Mohamed Have a nice morning Thank you for visiting our hotel and we are waiting for the pleasure to welcome you again. Thank you Eid Ibrahim General manager
2 out of 5
by A verified traveler

Posted 13 Jul 2022
very old room furniture that is in a very bad condition, fridge not working, closets and beds almost expired. in general whole hotel needs renovation. level of cleanliness for rooms, restaurants, public toilets very poor. All inclusive offering extremely poor, no bottle of water could be provided but have to go get from water dispenser, no fresh juices, no ice creams, coffee is provided in Nescafe classic only, food quality very poor. staff doesn't help. staff appearance and cleanliness very poor. while hotel pricing is high. hotel should be max 3 starts hotel not 5 at all.
Comment from Hotel Management
14 Jul 2022 by eid Ibrahim, Hotel Management
Dear Mr. Amr Thank you for visiting our hotel and we feel sorry that you faced all the mentioned negative points , but kindly note that we have 2 kinds fresh juices during breakfast also all kinds of hot drinks available in our bars from 10:00 a.m. till midnight, also you didn't give us the chance for solving the mentioned problems as you didn't refer to the reception or the restaurant manager for any problem. we do appreciate your comment and we are waiting for the pleasure to welcome you again at our hotel. thank you
4 out of 5
by A verified traveler

Posted 23 Jun 2022
Wonderful beach , spacious rooms ,
Comment from Hotel Management
23 Jun 2022 by eid Ibrahim, Hotel Management
Dear Mr. Hassan Have a nice day Thank you very much for visiting our hotel and we are waiting for the pleasure to welcome you again at Carols Beau Rivage Matrouh Thank you Eid Ibrahim General manager
4 out of 5
by A verified traveler

Posted 6 May 2022
Quiet and secluded but means of transportation to the city Are very limited. Dining as a whole was less than what is expected at a classified as a 5 stars hotel. Friendly staff and very helpful. Beautiful beach, white sand and turquoise water .
Comment from Hotel Management
7 May 2022 by eid Ibrahim, Hotel Management
Dear Mr. Fayek, Have a nice day Thank you very much for visiting our hotel and we promise in your next visit all the mentioned points will be improved. we are waiting for the pleasure to welcome you again at our hotel. Thank you Eid Ibrahim General manager
4 out of 5
by A verified traveler

Carols Hotel Marsa Matrouh

Posted 1 Nov 2021 on Hotels
The site is very well kept. Beach clean except the presence of Burka women in the water (what a shame). Room comfortable and clean. Restaurant more or less organized. Behaviour of some guests was against basic hygiene for Covide-19. Asked for an orange juice and was offered TANG (what a shame for a 5 stars Hotel) I booked 3 rooms sea view and I was given swimming pool view. with a sarcastic comment :look at your left and you will see the sea. I was never given a sea view in spite of paying for it.
Comment from Hotel Management
8 Nov 2021 by eid Ibrahim, Hotel Management
Dear Mr. Hani, Have a nice evening Thank you for visiting our hotel and we are looking for the pleasure to welcome you again and for sure we will do our best to improve the mentioned points. Thank you Eid Ibrahim
4 out of 5
by A verified traveler

Child Friendly and lovely beach.

Posted 29 Oct 2021 on Hotels
Beautiful beach and very child friendly. Lovely food. We went out of season so it was very quite which was good for us. The service was sometimes slow but the food was good. I personally found the beds a little hard but others might be fine with them.
Comment from Hotel Management
8 Nov 2021 by eid Ibrahim, Hotel Management
Dear Sir, Thank you very much for visiting our hotel and we are looking for the pleasure to welcome you again Thank you Eid Ibrahim
3 out of 5
by A verified traveler

Posted 21 Oct 2021
The hotel is nice as well as the beach. They charge premium rates which are understandable, however, you don’t get the service equal to the premium rates, and here are some: - The staff is nice and helpful with extra security at the gate and the hotel entrance, however, the front desk only treats you well if you are a foreigner or a tourist, if you are a local, they treat you well but not so good. - You have to pay extra if you want to get your clothes ironed as the rooms don’t have any iron boards or iron which is kinda off for the rate they charge. - There is no Microwave in your room to use. - This is one of the shocking news and made me not pleased which they do not have WiFi in the rooms, ONLY available at the bar so if you are a traveler like me and do not have a local network, you are kinda stuck. Or you have to walk to the bar to use the wifi which is a little distance from the room. - The restaurant and the breakfast bar are very limited if there are few guests at the hotel. If I pay premium rates, I should expect premium service no matter what. I end up driving to the town(which is 30 minutes away) to get some food. On the good side, the hotel is clean and the view is amazing. They do have an outdoor pool and an indoor as well. Also, they offer free beach tools if needed. Overall was nice and I would be ok with everything if I don’t have to pay premium rates.
Comment from Hotel Management
22 Oct 2021 by eid Ibrahim, Hotel Management
Dear Mr. Mohamed, Have a nice morning Thank you very much for visiting our hotel and we are looking for the pleasure to welcome you again Thank you Eid Ibrahim
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