Ratings based on 437 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
It's difficult to be objective about our stay as both my daughter and I were quite ill. We didn't get off to a great start on arrival as we had requested a twin bedded room - I had emailed the hotel twice to make this clear - and once we'd arrived in our room with a king-size bed, we pointed this out again and were told that there are no twin bedded rooms in the hotel. This really should be made clear on their website!
We noticed signs around the pool areas, saying that the reserving of sunbeds with towels was strictly forbidden only to find on our first morning that every bed was reserved with towels! It was a struggle each day to find a free sunbed somewhere in the hotel grounds. The food was plentiful but with very few veggie options and after we became so ill, we didn't eat in the restaurant again.
We found the near constant music around the pool and the nightly entertainment quite invasive to what was supposed to be a chilled and relaxing holiday. As nice as the hotel and the staff are - especially our lovely housekeeping lady Rashida, I'm afraid I wouldn't recommend staying here.
by A verified traveler
Posted 29 May 2024
What can I say ? Absolutely fantastic hotel
Comment from Hotel Management
31 May 2024 by Nesrine Guest Relations Manager , Hotel Management
Dear Janet Lindsey,Thank you for your wonderful review! We are thrilled to hear that you had an absolutely fantastic experience at our hotel. Your satisfaction is our utmost priority, and we are delighted to have exceeded your expectations. We look forward to the opportunity of welcoming you back in the future.Best regards,Nesrine, Guest Relations Manager
by A verified traveler
Posted 26 May 2024
There was nothing not to like about this property,it had everything you could have wanted and more. Food was great & excellent variety,always different every day. All areas very clean and gardens manicured. As for all the staff,they do so much for you,you don't lift a finger,and anything is no trouble at all. A definate return is on the cards for next year.
Comment from Hotel Management
31 May 2024 by Nesrine Guest Relations Manager , Hotel Management
Dear Andrew,Thank you so much for taking the time to share your glowing review! We're thrilled to hear that you enjoyed every aspect of your stay with us. It's wonderful to know that you found our food to be great with excellent variety, and that our property was clean and well-maintained. Your kind words about our staff are truly appreciated, as we strive to provide exceptional service to all our guests. We can't wait to welcome you back next year for another fantastic stay!Warm regards,Nesrine, Guest Relations Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
31 May 2024 by Nesrine Guest Relations Manager , Hotel Management
Dear Kathryn Anne Margaret,Thank you for sharing your rating. Your feedback is important to us as we strive to improve our service and facilities. If you have any specific comments about your stay, please feel free to share them with us. We hope to have the opportunity to welcome you back in the near future and provide you with a more satisfying experience.Best regards,Nesrine, Guest Relations Manager
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
23 May 2024 by Nesrine Guest Service Manager , Hotel Management
Dear Judith,Thank you for giving us a perfect score! We're delighted to hear that you had a wonderful stay with us. If there's anything else we can do to make your future visits even better, please feel free to reach out. We look forward to welcoming you back soon!Best regards,Nesrine, Guest Relations Manager
by A verified traveler
Posted 15 May 2024
I asked for high room not given from booking
The room we were in the shower room needed regrouping there was mold
The room was below sky bar there was noise
All night and even in the day time.
Comment from Hotel Management
16 May 2024 by Nesrine Guest Relations Manager , Hotel Management
Dear Iyabo,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay.We understand your preference for a high-floor room. Please note that all our jacuzzi rooms with balconies are situated on the first and ground floors. We allocated you a room on the first floor, which falls within the category of rooms you booked.Regarding the cleanliness issue in the shower room, please accept our sincerest apologies. Rest assured, we take cleanliness and maintenance seriously, and we will address this matter with our housekeeping team to ensure that such issues are promptly rectified.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more satisfactory experience.Best regards,Nesrine, Guest Relations Manager
by A verified traveler
Posted 2 May 2024
Excellent hotel
Great staff, great location, lots of food choices.
Highly recommend. Would return
Comment from Hotel Management
10 May 2024 by Nesrine Guest Relations Manager , Hotel Management
Dear Kelly,Thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay with us and that our staff, location, and variety of food choices contributed to making your experience memorable. We would be thrilled to welcome you back in the future!Best regards,Nesrine, Guest Relations Manager
by A verified traveler
Posted 22 Apr 2024
Everything was great!
Comment from Hotel Management
23 Apr 2024 by Nesrine Guest Relations Manager , Hotel Management
Dear LeAnn,Thank you for your review! We're delighted to hear that you had a great experience during your stay with us. We look forward to welcoming you back in the future!Best regards,Nesrine, Guest Relations Manager
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Nesrine Guest Relations Manager , Hotel Management
Dear Rachael,Thank you for your rating.We appreciate your feedback, and we're glad your stay went well. Your satisfaction is our priority, and we're always here to welcome you with the same exceptional level of service.Looking forward to seeing you again soon!Best regards,Nesrine, Guest Relations Manager
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
22 Apr 2024 by Nesrine Guest Relations Manager , Hotel Management
Dear Steven,Thank you very much for your perfect rating! We greatly appreciate your positive feedback. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience in the future.Best regards,Nesrine, Guest Relations Manager
