Ratings based on 431 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Amazing staff! So helpful. Worth using them for airport transport as the area they are in is only accessible by car in one specific spot. Easy walk to the big market.
Comment from Hotel Management
10 Jun 2024 by Bouchra, Hotel Management
Hello,Thank you for you nice feed back, we hope to see you againKind rgds
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
10 Jun 2024 by Bouchra, Hotel Management
Thank you , we hope to see you againKind rgds
by A verified traveler
Posted 8 May 2024
Very sweet riad. Well appointed. Service was lovely.
Comment from Hotel Management
12 May 2024 by Marion & the Karmela Team , Hotel Management
Thank you very much for your feedback!
by A verified traveler
Posted 2 May 2024
A wonderful calm space in the chaos of the medina
Comment from Hotel Management
5 May 2024 by Marion & the Karmela Team , Hotel Management
Thank you very much Kerry for your feedback! We hope to welcome you again very soon!
by A verified traveler
Posted 2 May 2024
The space is charming as a collection of homes turned into two neighboring properties, hidden way in the middle of the busy market of old town. It’s great as you can walk a few minutes to many of the tourist sites (Madrassa Ben Youseff, Secret Garden, etc). The staff will also arrange any trips, taxis or other outings you might want.
But the real highlight is the hospitality—I arrived with two sprained ankles after tripping in Tangier. After the welcome tea and cookies shared with all guests, Amine additionally brought me a bag of ice and two ointments for my legs. He also got us set for dinner on the premises so I didn’t need to go out (something we had originally declined). This was just day one—from there Amine and Omar did everything they could to help us enjoy our stay despite my injury. I can’t thank them all enough! I will absolutely recommend to anyone traveling to Marrakech—it is invaluable to stay with kind, caring people when traveling abroad and running into difficult challenges
Comment from Hotel Management
5 May 2024 by Marion & the Karmela Team , Hotel Management
Thank you very much Lauren for your feedback, we appreciate it and we hope that you had a safe journey home and you will recover soon.
by A verified traveler
Posted 28 Mar 2024
Absolutely great stay!! Staff is fantastic! Right in the heart of Medina.
Comment from Hotel Management
3 Apr 2024 by Marion & the Karmela Team , Hotel Management
Thank you John for taking the time to share your feedback! We appreciate it, and we hope to welcome you again very soon!
by A verified traveler
Posted 26 Mar 2024
The Riad well positioned in the Medina and is beautifully decorated in the traditional Moroccan style. The bedroom, the buffet breakfast and lunch/dinner dining options were very good. But above all, the reason I have given the 5 star rating is because of the hotel staff. They went above and beyond and offered the best service I have experienced. Always available, always attentive and always considerate. Thank you Amine, Fatima and all the other members of staff who made our stay wonderful and truly memorable.
Tanmert! Choukran!
Comment from Hotel Management
3 Apr 2024 by Marion & the Karmela Team , Hotel Management
Thank you very much Deepak for sharing your feedback with us. We appreciate it, and we are delighted to hear that you enjoyed your stay with us. We hope to welcome you again very soon!
by A verified traveler from Brampton
Posted 16 Mar 2024
Liked the location and friendliness of staff. Walkable distance to main square Jamaa El Fna. Many good food and shopping options around the place.
Comment from Hotel Management
3 Apr 2024 by Marion & the Karmela Team, Hotel Management
Thank you very much Vivek for your feedback! We appreciate it,and we hope to welcome you again very soon.
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
3 Apr 2024 by Marion & the Karmela Team , Hotel Management
Thank you for your feedback Nicholaas!
by A verified traveler
Posted 13 Feb 2024 on Orbitz
This is a great immersive experience if you are visiting with an ambitious group of people. I would recommend staying at this location again. The staff are very friendly and provide you with tea and cookies upon arrival. The breakfast at this location is fantastic. However, do keep in mind that the wifi connection is unreliable, which could pose concerns.
Comment from Hotel Management
13 Feb 2024 by Marion & the Karmela Team , Hotel Management
Thank you very much for your feedback Sally. We are delighted to hear that you enjoyed your recent stay with us. To connect to our Wifi it is necessary to connect to the different routers available in the different Riads. It is the same password everywhere, but in order to get a stronger signal, you need to connect once to every routers, and it connects again automatically.Thank you again for visiting us!
