Ratings based on 79 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 28 Nov 2019
The garden was absolutely beautiful...lemon and orange trees heavily laden, beautiful shrubs and flowering plants, two little ponds with fish, frogs and even a terrapin, peacocks wandering around.
It was chilly in the late afternoon and evening... the gardener always lit the open fire. Most relaxing and warm.
Food was good, freshly prepared, tasty and nutritious but be aware, the prices are high. 1.5 litre bottle of water 35MAD
Staff friendly, smiling and willing to help in any way.
Hammam and massage was very good.
Convenient free shuttle service into Marrakech. After 17.30 you have to pay but driver will pick you up at your convenience.
Bathroom was functional and spacious but I maybe needs updating.
Bed was comfortable but I really DO NOT like the sheet directly on mattress. For reasons of hygiene there should be mattress cover/ protector on the mattress and then sheet on top of that. Same with the pillows. There should always be a pillow protector underneath pillowcase.
I appreciate that for some this may not be an issue, but to me it is common sense and hygienic.
Overall, an excellent stay and I would recommend if you are looking for somewhere peaceful and relaxing, as a relief from Marrakech itself.
Comment from Hotel Management
2 Dec 2019 by PR, Hotel Management
First we thank you for your comment, we really apreciate it. We will do our best to make everything great in te Futur.
We hope to see you next time
by A verified traveler
Posted 23 Oct 2019
The lane down to the hotel is unmade and very bumpy if you have a fused spine. My daughter and my friends daughter ate the same thing in the hotel and both got food poisoning. We told the hotel but they still charged for what they had eaten.
Two of the staff stood out as being very helpful and made our holiday special. They are Abdul and Mo.
The pool is unheated and was freezing cold so we weren’t able to use it. The gardens are beautifully planted and it’s a peaceful retreat.
Comment from Hotel Management
2 Dec 2019 by PR, Hotel Management
Dear Madame,
We really apreciate your comment, just to clarfy the situation about the food, we served the same meal for other guest and nothing happend to them, maybe the ladies we tired and sometimes it makes problem in the stomach, even when the lady comes to ask for some medecines it was only for 1 person after 2 hours she said the other ladies she is sick too. We are sorry
for that, but we promess for your next stay we will do something for you.
Thank you very much for being with us in Riad Jawad & Spa.
Regards,
by A verified traveler
Fabulous Resort
Posted 16 Sep 2019 on HotelsWonderful resort. Has everything you would expect with excellent & friendly customer service.
Comment from Hotel Management
19 Sep 2019 by PR, Hotel Management
Thank you for your comment, we rally appreciate it.
We hope to welcoming you next time.
by A verified traveler
Posted 25 Jul 2019 on Ebookers
Amazing spot and quiet place. The swimming pool and garden are beautiful.
The waiters are helpful and friendly.
Unfortunately, the breakfast was poor. There was no consistency regarding the food choice. Everyday we had less choice than the previous day.
The portions of the meals are quiet small from the menu a la carte.
Comment from Hotel Management
28 Jul 2019 by Public Relation, Hotel Management
Thank you for taking the time to leave a review
We continue to improve our quality of service and we take good note of your remarks.
Hoping to have the pleasure to welcome you again in the best possible conditions.
Recommended
for Everyoneby A verified traveler from New York, NY
Amazing staff and gorgeous relaxing hotel
Posted 31 Aug 2018 on OrbitzThe staff is so kind and accomodating. We missed our connecting flight so we got to the hotel at midnight. We had informed the staff and one of the made sure to stay up to welcome us and check us in. The daily free ride to the center was so helpful. Breakfast was really good (they even made omelettes for you and its included). The rooms are gorgeous and the place is stunning. I could not recommend this place more.
Recommended
for Everyoneby A verified traveler from Spain and USA
Nice and very relaxing
Posted 24 Mar 2018Far from town but compensates with country feeling—beautiful decoration
Very friendly and helpful staff
Highly recommended
Very well kept gardens
by A verified traveler
Posted 24 Mar 2018 on Hotels
staff and managers were excellent arranging transport for us in to the city area.
the only down side is that is was a bit out of the way to get to but that was made up by the peace and quiet of the surroundings
I would recommend this place to friends who may visit the area
by Antony
Good place to disconnect
Posted 24 Sep 2017 on HotelsGood people, just no WiFi. Beautiful riad
by A verified traveler from uk
It is far from town and difficult to find
Posted 2 Sep 2017
Pros: Hospspitality, staff and food
Cons: more Cleaning, you need a road and sign to get there, improve wifi
Location: Nothing a remote orchade it is not a hotel
It is difficult to find unpaved road, signs is not clear in a remote area, I rented a car from the airport I struggled to find it as the road un paved, no light. I don't advise any body to go on his own, it is better to arrange with them to pick you, is not worth the amount of money listed on the website. It is not a hotel
Recommended
for Everyoneby A verified traveler from UK
Lovely hotel away from the crowds
Posted 17 Jul 2017Beautiful little Riad with lovely staff. It's almost like a little hidden paradise; cute little gardens, great swimming pool and an upstairs terrace area too.
Always happy to help and a free shuttle to the Medina. Food was great, along with the tea.
Highly recommend for a relaxing holiday
