Palais de l'Ô (Marrakech) Hotel Review

Ratings based on 168 Verified Reviews

3.8 out of 5

82% of guests recommend

4.1 Room cleanliness

4.1 Service & staff

4.3 Room comfort

3.8 Hotel condition

Expedia Verified Reviews

1 out of 5

Posted 9 Jun 2024

Worse expirience ever, no internet that was working consistantly, the staff was very rude. I booked a quad with them and they forced me to pay after i cancelled even though it was 30 mins in advance. Wouldnt advise it

1 out of 5

This traveler left a rating score only Posted 4 May 2024

2 out of 5

This traveler left a rating score only Posted 15 Mar 2024

3 out of 5

This traveler left a rating score only Posted 15 Oct 2023

1 out of 5

This traveler left a rating score only Posted 20 Apr 2023 on Hotels

5 out of 5

Posted 9 Apr 2023 on Travelocity

This place is a peaceful oasis. It is beautifully decorated and the staff is very friendly. Wish we could’ve stayed longer!

1 out of 5

This traveler left a rating score only Posted 24 Dec 2022 on Hotels

5 out of 5

Posted 23 Oct 2022

Ambiance was amazing, they definitely deserved 💯

Comment from Hotel Management

23 Oct 2022 by Directrice Générale , Hotel Management

Thank you very muchMuchas gracias por todo

1 out of 5

AVOID THIS CATFISH OF A HOTEL AT ALL COSTS!

Posted 21 Sep 2022 on Hotels

I am not one to write reviews o hotels good or bad but I had to speak up regarding the treatment we received at this hotel! When we arrive at the hotel, it looked nothing like the pictures. It was very outdated and clean, dirty old stained garden chair covers, and pool bed covers, the room has stunk of human faeces and the toilet and rooms were filled with flies which was disgusting. There was dust everywhere which affected my allergies a lot. When we complained regarding the smell in the rooms, and the flies. The solution was to put candles and incense, which just masked the smell, it was very choking to my nose and made the smell even worse. We did not feel comfortable staying there for the three nights we initially planned. The hotel did nothing to make us stay comfortable or alleviate the situation or move rooms. We went to speak to the staff to get a refund and leave the hotel, but the manager on the phone was a GREEDY THEIF! Even though we had the right to cancellation, and a full refund and hotel.com backed us on this, the manager still didn’t want to give us our money back and after much convincing we only paid for one night I left hotel as they were not budging. They had also wanted to upgrade us to a suites which was convenient as they I thought they did not have any rooms left in the hotel. But even the suite was still not up to standard and horrible, and we just didn’t want to stay there. Even in the reception, the curtain was ripped it was just a shambles.

5 out of 5

Relax relax relax

Posted 2 Jul 2022 on Hotels

Fantastic place , at times felt as though I had the place to myself. Very quiet and relaxing. It’s quite far from the centre, and I’m glad I only had 3 nights as I was solo traveler. Staff are excellent.