Ratings based on 964 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Kenzi Menara Palace, Hotel Management
Dear Debismitha,We're so glad you had a great experience! We appreciate you sharing your feedback.Best regards,Mrs. Ibtissam JAMILIGeneral Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
14 Jun 2024 by Kenzi Menara Palace, Hotel Management
Dear William,We're absolutely delighted you had such a fantastic stay at our hotel. Thank you so much for taking the time to share your experience. We'd love to welcome you back again soon!Best regards,Mrs. Ibtissam JAMILIGeneral Manager
by A verified traveler
Posted 16 May 2024
Thank you so much for my stay. You really looked after me . Much appreciated x
Comment from Hotel Management
16 May 2024 by Kenzi Menara Palace, Hotel Management
Dear Amber,Thank you for your kind words! We're thrilled to hear that you felt well taken care of during your stay. Your appreciation means a lot to us. We look forward to welcoming you back soon! Best regards,Mrs. Ibtissam JAMILIGeneral Manager
by A verified traveler
Posted 15 Apr 2024
The property had good facilities and was not too crowded overall. The pool and spa facilites were the highlight for us as that is what we wanted for this trip. We had a preimum room with graden view, very spacious. Even though we messaged beforehand regarding out dietary requirements. Communicating these with the staff was difficult, chef didn't come out to speak with us, level of english is very low for this level of hotel. They got our requirements wrong twice. Our food choices were very limited and disappointing.
Comment from Hotel Management
16 Apr 2024 by Kenzi Menara Palace, Hotel Management
Dear Anoop,Thank you for taking the time to share your feedback regarding your recent stay at our property. We're pleased to hear that you enjoyed our facilities, particularly the pool and spa, and found your premium room spacious and comfortable.However, we sincerely apologize for the difficulties you experienced with communicating your dietary requirements to our staff. We understand how important this is, and we regret that we fell short in meeting your expectations in this regard. Your feedback is invaluable to us, and we will certainly address these language and communication issues to ensure a smoother and more personalized experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Warm regards,Mrs. Ibtissam JAMILIGeneral Manager
by A verified traveler
Posted 6 Apr 2024
I stayed at this resort for 3 nights and 4 days. I didn’t like the stay at all, as the staff was not helpful, their behaviour was rude, and everything was very over priced. The washrooms weren’t clean that well. And the breakfast buffet was really bad.
Comment from Hotel Management
6 Apr 2024 by Kenzi Menara Palace, Hotel Management
Dear Vanshika,We apologize for the disappointing experience you had during your stay. It's concerning to hear about the issues you encountered with the staff's behavior, cleanliness, and the quality of the breakfast buffet. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We hope you will consider giving us another chance to provide you with a better experience in the future.Best regards,Mrs. Ibtissam JAMILIGeneral Manager
by A verified traveler
Posted 20 Mar 2024
We stayed one week in this hotel and discovered Marrakech for the first time. I loved the spa, the swimming pool area, the gym as well. The absolute best part was the kids club, as my child had a gorgeous time whenever she stayed with Nada. That was absolutely brilliant in every way and made our holiday completely unique.
In terms of the facilities, I’d recommend changing the furniture as it’s outdated. The size of the rooms were really good though. The staff honestly really depended on who I talked to, but this was during Ramadan so I’d say most of them did their best. I would just recommend to not blame the client if something doesn’t work (our key cards kept on not working and I was even blamed at some point!!!) but again that’s only two individuals at reception and the rest of them were very nice.
The breakfast had a lot of options, some good and some not, but I wouldn’t say it was bad- only room for improvement.
So, change the sofas and chairs, get rid of one or two few rude and inpatient members of staff, and it’s definitely a 5 stars.
Again, top class service at the kids club.
Comment from Hotel Management
21 Mar 2024 by Kenzi Menara Palace, Hotel Management
Dear Anna,Thank you for choosing to stay with us during your visit to Marrakech and for taking the time to share your feedback. We are delighted to hear that you enjoyed various aspects of your stay, including our spa, swimming pool area, gym, and especially the kids club. It brings us great joy to know that your child had a wonderful time with Nada, and we will be sure to pass along your kind words to her.We appreciate your constructive comments regarding the outdated furniture and the issues you encountered with the key cards. Please accept our sincere apologies for any inconvenience caused. Rest assured, we will address these matters promptly to ensure a more seamless experience for our guests in the future.Your feedback regarding the breakfast options and the service provided by our staff members during Ramadan is also duly noted. We will use your comments to continue improving our offerings and guest experiences.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back for another memorable stay in the future.Warm regards,Mrs. Ibtissam JAMILIGeneral Manager
by A verified traveler
Posted 27 Feb 2024
Very good service at this hotel. The only issue we encountered was no iron in the room and the charges for iron services were quite high.
The facilties also require a bit of updating such as the bathroom.
Comment from Hotel Management
28 Feb 2024 by Kenzi Menara Palace, Hotel Management
Dear Saqlain,Thank you for taking the time to review your recent stay at our hotel. We appreciate your kind words about our service.We apologize for the inconvenience caused by the lack of an iron in your room and the high charges for the iron service. We are constantly looking for ways to improve the guest experience.Thank you for your understanding and valuable feedback. We hope to host you again soon and provide a more convenient and comfortable experience.Sincerely,Mrs. Ibtissam JAMILIGeneral Manager
by A verified traveler
Posted 22 Feb 2024
Front desk very limited
Comment from Hotel Management
22 Feb 2024 by Kenzi Menara Palace, Hotel Management
Dear Ahmed,Thank you for taking the time to leave us a review. We appreciate your feedback, both positive and negative, as it helps us to improve our services and guest experience.We are concerned to hear that you found the front desk staff to be limited. We strive to provide excellent service and support to all our guests, and we apologize if we fell short of your expectations.We are committed to providing a welcoming and helpful environment for all our guests, and we appreciate your understanding. We hope to have the opportunity to regain your trust and welcome you back in the future.Sincerely,Mrs. Ibtissam JAMILIGeneral Manager
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Kenzi Menara Palace, Hotel Management
Dear Maris,Thank you so much for your fantastic review! We're thrilled you had a perfect stay and look forward to welcoming you back again soon!Kind regards,Mrs. Ibtissam JAMILIGeneral Manager
by A verified traveler
Posted 14 Feb 2024 on Hotels
Comment from Hotel Management
16 Feb 2024 by Kenzi Menara Palace, Hotel Management
Dear Karim,We're thrilled you had such a fantastic experience. Thank you for choosing our hotel the Kenzi Menara Palace and for sharing your kind words!Looking forward to welcoming you.Kind regards,
