Ratings based on 80 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Mar 2024
The chairs by the pool were pretty worn down.
Comment from Hotel Management
18 Apr 2024 by THE ORIENTAL BATAAN, Hotel Management
Mabuhay, Mr. Randy! Greetings from The Oriental Bataan! Thank you very much for your honest review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. While we are delighted that you have chosen to us for you stay, we're sorry to hear that your recent visit wasn't up to your expectations.Thank you for giving us the opportunity to improve and we are looking forward in welcoming you and your guest/s to The Oriental Hotels & Resorts!Should you have any inquiries or concerns, please do not hesitate to message or contact us at 0927 886 8887.
by A verified traveler
Posted 6 Mar 2024
Property not value for money. Poor cleanliness. With mice and cockroaches. Shower are not safe. Buffet food are not good. They should maintain the hotel if they want guests to stay. Not recommended.
Comment from Hotel Management
8 Mar 2024 by LG, Hotel Management
Mabuhay, Ms. Virgie! Greetings from The Oriental Bataan!Thank you very much for your honest review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. While we are delighted that you have chosen The Oriental Bataan for your stay, we apologize greatly for the fact that your experience with our buffet didn’t match your expectations. And the inconvenience you experienced due to the cleanliness issues in your room. We take comments about our cuisine and cleanliness very seriously and have shared your remarks with the team. Thank you for giving us the opportunity to improve. Again, thank you and we are looking forward in welcoming you again to The Oriental Hotels & Resorts!
by A verified traveler
Posted 3 Sep 2023 on Hotels
Went there for a convention, there were puddles and leaks from the ceiling due to the rains.
Comment from Hotel Management
25 Sep 2023 by Management, Hotel Management
Mabuhay, Sir/ Ma'am. Thank you for taking the time to leave us your honest feedback and your full understanding for the visible puddles and leaks due to the rain.We're glad with the rating you have given and we can’t wait to have the opportunity to make your experience 10/10! Thanks for choosing us!
by A verified traveler
Posted 23 Jun 2023
The property is up on a hill offering great view of the town/harbor. The hotel is a little older but very clean with spacious rooms that are quiet. Shower is spacious with excellent water pressure. The food selection at breakfast was great and tasty as well as dinner at the Forest Grill was excellent and very delicious. Staff is friendly and excellent customer service.
Comment from Hotel Management
23 Jun 2023 by Management, Hotel Management
Dear, Mr. Clayton:Mabuhay! Greetings from the Oriental Bataan!We would like to extend our sincere gratitude to a wonderful review.We are very happy you have enjoyed your stay and our staff and services. We hope to welcome you again soon!
by A verified traveler
Posted 21 May 2023 on Hotels
Comment from Hotel Management
15 Jun 2023 by LG, Hotel Management
Good day, Ms. Michelle! Greetings from the Oriental Bataan!I understand that your stay ended up a bad experience. If you don't mind, may I ask the reason of your 2 out of 10 rating, please?
by A verified traveler
Posted 27 Apr 2023 on Hotels
Comment from Hotel Management
15 Jun 2023 by LG, Hotel Management
Good day, Mr. Tamilvanan! Greetings from the Oriental Bataan!Thank you for staying with us and we hoped you have enjoyed your stay.We deeply appreciate an 8 out of 10 rating and I know we can do better.May I ask what else can we improve, please?
by A verified traveler
Posted 25 Mar 2023
by A verified traveler
Always a great place to stay in Mariveles
Posted 13 Mar 2023 on HotelsWe booked several rooms for 1-2 nights. The room and bed sizes had always been exceptional and are priced relatively reasonable although slightly on the higher side if you consider the location. The hotel is a bit dated and rooms / amenities would need to be improved, i.e. gym - not sure if equipment are working and it does not look to be maintained, the rooms and bathrooms are clean but fixtures are not maintained well (bidet in our bathroom worked but you needed to flush to turn it off...it won't turn off if you depress). Buffet menu, apparently, is now subject to guests booked so if there happens to be less for a day then you are asked to choose from a set menu (single serving!) which we felt was not really fair.
by A verified traveler
Posted 10 Feb 2023 on Hotels
Staff was excellent. I rated the room fair because there was soap scum in the shower and one of the table lamps plastic switch was broken and could cause a shock hazard. Also the patio was filthy (see photo) and outside second floor looking over the pool, the wood was rotten and nails were export. The breakfast was adequate. The pancit canton at the outside restaurant was excellent.
by A verified traveler
