Ratings based on 404 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Meadville
Posted 1 Jun 2024
Nothing follows
Comment from Hotel Management
2 Jun 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Richard,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Marion, VA. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 27 May 2024
I absolutely HAVE to say.. the rooms were NOT 5 star rooms.. but definitely somewhere clean and safe to sleep for a quick stay.. the ONLY reason this hotel will continue to get my business is the staff just goes above and beyond! The owner of the hotel picked up the phone when I called about my 3pm check in time.. I arrived 6 hours early.. been up all night from work.. just wanted to lay down.. within 30/45 minutes they had my room ready to go for me EARLY was beyond nice about the entire situation. Made sure I had everything I needed and someone is at the desk 24/7.. another thing I noticed upon arrival was a pizza delivery arriving. I watched the pizza guy give the pizza to the owner and the owner immediately went to the laundry area (which just so happened to be next to my room) and that man sat in there and shared that food with his team and made sure everyone ate.. I wish I got his name cause you just don’t see that anymore. I’ll be back!!
Comment from Hotel Management
29 May 2024 by Tianna Red Roof Management RediResponse Specialist, Hotel Management
Hello Kara, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Marion, VA. It is so rewarding to read that you were welcomed by the hospitality of our staff, who went above and beyond to accommodate you throughout your stay. Our aim is to deliver a positive experience for all our guests and we’re happy to have achieved that with your stay. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRediResponse Specialist
by A verified traveler
Posted 23 May 2024
Excellent
Comment from Hotel Management
24 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Hamzeta,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Marion, VA. Your highlight of having an excellent experience with us was thrilling to read. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 20 May 2024
Everything was great. Except for the train coming through during the night.
Comment from Hotel Management
21 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Todd,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Marion, VA. It's wonderful to hear that you had a great stay with us. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.I'm sorry to hear that you were disturbed by the passing of the train. Hopeful on your next visit you can request a room away from that section of the building. Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Eugenia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Marion, VA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Carla RediResponse Specialist, Hotel Management
Hello Julie, Thank you for taking a moment to complete our survey. At the Red Roof Inn Marion, VA we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Mar 2024
The bed was awful - we did not sleep well at all. The was no hot water. It would finally become warm if you let it run a long long time.
Comment from Hotel Management
19 Mar 2024 by Carla RediResponse Specialist, Hotel Management
Dear John,Thank you for taking the time to tell us about your experience at the Red Roof Inn Marion, VA. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the bed was not to your liking, there was no hot water and the other concerns you listed. I will be sharing your feedback with management to ensure that your concerns are addressed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Carla RediResponse Specialist, Hotel Management
Hello Stephen, Thank you for taking a moment to complete our survey. At the Red Roof Inn Marion VA we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Jan 2024
Reserved a king , and what we got was 2 single beds and wasn't offered a price decrease. Room was clean but beds were wore out and uncomfortable
Comment from Hotel Management
29 Jan 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Dale,Thank you for taking the time to tell us about your experience at the RED ROOF INN MARION VA. It's great to hear that you found the room to be clean. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the room type and the bed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
by A verified traveler
Posted 24 Jan 2024
Limited breakfast. Noisy railroad nearby.
Comment from Hotel Management
25 Jan 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, John. The team at our Red Roof Inn Marion, VA was saddened to see that we failed to provide you with a satisfactory stay. You stated that the limited breakfast and the noisy railroad nearby hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management
