Ratings based on 994 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Water down pool drinks pool bar
Good thing is don’t get too drunk
Comment from Hotel Management
17 Jun 2024 by Guest Service , Hotel Management
Mervin, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it and look forward to supplying you with more delicious drinks at our pool. As always, we remain at your service.
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Guest Service , Hotel Management
Thank you very much, Carol, for taking the time to share your excellent rating, which represents the success of your recent vacation experience at Velas Vallarta. We are pleased to have exceeded your expectations and look forward to the pleasure of hosting you again soon.Until then, we remain at your faithful service.
by A verified traveler
Posted 13 Jun 2024
Great area.
Comment from Hotel Management
14 Jun 2024 by Guest Service , Hotel Management
Thank you very much, Jose, for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Velas Vallarta. We are pleased to have exceeded all of your expectations and look forward to the pleasure of hosting you again soon.Until then, we remain at your faithful service.
by A verified traveler
Posted 12 Jun 2024
Overall very nice property and beautiful grounds. Location wise, it is close to the Hotel zone and Downtown.
Food options felt a bit limited though.
Comment from Hotel Management
12 Jun 2024 by Guest Service , Hotel Management
Thank you very much, Tanmay, for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Velas Vallarta. We are pleased to have exceeded all of your expectations and look forward to the pleasure of hosting you again soon.Until then, we remain at your faithful service.
by A verified traveler
Posted 11 Jun 2024
Do yourself and your family a favor and stay here! We were satisfied… the food.. the staff… the entertainment… the rooms… the property.. the activities… the pool… the simplicity… the beauty… like come on! It was seriously just the best!
Comment from Hotel Management
11 Jun 2024 by Guest Service , Hotel Management
Thank you very much, Patrick, for your firm recommendation based on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.
by A verified traveler
Posted 29 May 2024
I came 20 years ago and same as I remember. Staff was great. Especially, Edwin, Victor, Miguel, Jorge and all the young men and women at the Ribera and Andrea. They all deserve raises. They outdid themselves.
Comment from Hotel Management
30 May 2024 by Guest Service , Hotel Management
Thank you so much, Andrea, for taking the time to review Velas Vallarta and pass along your insights to other potential guests. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted to welcome you back and know we were able to provide you with a great stay. As always, we remain at your service.
by A verified traveler from Longmont
Posted 28 May 2024
Peaceful near airport. Excellent staff
Comment from Hotel Management
28 May 2024 by Guest Service , Hotel Management
Thank you very much for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Velas Vallarta. We are pleased to learn that you found our location to be very convenient, only a few minutes from the airport, which is a blessing after a long day of travel. We look forward to the pleasure of hosting you again soon.Until then, we remain at your faithful service.
by A verified traveler
Posted 26 May 2024
So this is not the spot you want to go to for a raucous time like other properties. This is a very nice and quiet place w amazing service. I did go with the all inclusive and like other places around Puerto with 5 places to eat, this one only has two. Food quality was good, not spectacular, but that is not something I usually expect at all inclusive spots. The room was amazing w a ton of space. A separate sitting area from the sleeping area so great if you have someone that wants to stay up later and watch tv thus not bothering the other. Again staff was attentive and friendly, place was clean and people were always around maintaining. Would make this a place to return!
Comment from Hotel Management
26 May 2024 by Guest Service , Hotel Management
Thank you so much for taking the time to review Velas Vallarta and pass along your insights to other potential guests. One of the pleasures of our job is sharing guest feedback with the team and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service.
by A verified traveler
Posted 24 May 2024
Only 2 restaurants
Comment from Hotel Management
24 May 2024 by Guest Service , Hotel Management
Thank you very much for taking a moment to evaluate your stay at our resort. Although we do provide rotating menus and a series of food stations around the resort, we are disappointed to learn that we did not meet your expectations. Should you wish to share any other specific comments directly with us, our team is at your service. Thank you.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
10 May 2024 by Guest Service , Hotel Management
Thank you very much for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you.
