Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
One of the best hotels I have ever stayed in. Had amazing views of Marina Bay Sands. Also loved the garden in the hotel vibes, will defo come back here again.
by A verified traveler
Posted 19 May 2024
by A verified traveler from BURBANK
Posted 1 May 2024
Very nice, clean and near many malls and places to explore. Must stay again :)
Comment from Hotel Management
16 May 2024 by Hanz , Hotel Management
Dear Rogelio,Thank you for sharing your experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice.We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect.PARKROYAL COLLECTION Marina Bay is centrally located in the Downtown Core, offering seamless connectivity to popular tourist attractions, a myriad of shopping malls and vital amenities!We sincerely thank for your time in sharing this review and hope to have another opportunity to serve you again.Inspiringly Yours,Phil SmithGeneral Manager
by A verified traveler
Posted 30 Apr 2024
Excellent property
Comment from Hotel Management
3 May 2024 by Hanz , Hotel Management
Dear ekta,Thank you for sharing your experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice.We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect.At PARKROYAL COLLECTION Marina Bay, our associates are all dedicated to providing memorable experiences for our guests, and we are glad that you have experienced the warm hospitality that we are known for.We sincerely thank for your time in sharing this review and hope to have another opportunity to serve you again.Inspiringly Yours,Phil SmithGeneral Manager
by A verified traveler
Posted 27 Apr 2024
Good
Comment from Hotel Management
3 May 2024 by Hanz , Hotel Management
Dear Keyur,Thank you for sharing your experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice.We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect.We sincerely thank for your time in sharing this review and hope to have another opportunity to serve you again.Inspiringly Yours,Phil SmithGeneral Manager
by A verified traveler
Posted 27 Apr 2024
Hotel met all expectations although not always easy to connect with an operator when in the hotel.
Comment from Hotel Management
3 May 2024 by Hanz , Hotel Management
Dear Jacqui,Thank you for sharing your experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice.We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect.Please be assured that your feedback will be highlighted to the respective departments and a slew of improvements will be implemented to enhance our offerings and service standards and reduce any inconvenience in the future.We sincerely thank for your time in sharing this review and hope to have another opportunity to serve you again.Inspiringly Yours,Phil SmithGeneral Manager
by A verified traveler
Posted 19 Apr 2024
Very nice hotel.
Comment from Hotel Management
3 May 2024 by Hanz , Hotel Management
Dear Andrea,Thank you for sharing your experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice.We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect.PARKROYAL COLLECTION Marina Bay was conceptualized around the concept of a "garden-in-a-hotel", and paving the way towards the concept of sustainability in the hospitality industry.Our team strives to create exceptional experiences for our guests through warm hospitality and we are heartened to know that we had made your stay enjoyable in every aspect. Our team look forward to welcoming you back for another memorable visit soon.We sincerely thank for your time in sharing this review and hope to have another opportunity to serve you again.Inspiringly Yours,Phil SmithGeneral Manager
by A verified traveler
Posted 14 Apr 2024
Good, clean, spacious rooms with large comfy bed, strong shower and great views. Impressive atrium and nice looking bars.
Didn’t take breakfast or eat in so no comment on those.
Alas, a number of issues put me off returning: after paying £250 a night I would have expected better coffee than two sachets of instant granules a day, and I did not appreciate being charged another £250 deposit ‘for incidentals’ or being charged £15 for a luke-warm beer at the pool. The juliet balcony had great views of the city (from 19th floor) but the door is wedged in the corner of the room and would not stay open so it was hard to sit and enjoy the view with fresh air.
Comment from Hotel Management
3 May 2024 by Hanz , Hotel Management
Dear Gary,Thank you for sharing your experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice.We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect.Please be assured that your feedback will be highlighted to the respective departments and a slew of improvements will be implemented to enhance our offerings and service standards and reduce any inconvenience in the future.We sincerely thank for your time in sharing this review and hope to have another opportunity to serve you again.Inspiringly Yours,Phil SmithGeneral Manager
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
3 May 2024 by Hanz , Hotel Management
Dear Wendy,Thank you for sharing your experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice.We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect.Our team strives to create exceptional experiences for our guests through warm hospitality and we are heartened to know that we had made your stay enjoyable in every aspect. Our team look forward to welcoming you back for another memorable visit soon.We sincerely thank for your time in sharing this review and hope to have another opportunity to serve you again.Inspiringly Yours,Phil SmithGeneral Manager
by A verified traveler
Posted 5 Apr 2024
Love the pool! I stayed in the Marina Bay view room, and it was amazing to watch the lights every night. Nice and quiet stay. The Buffet was a bit lacking, the coffee machine either didn't work or made bad coffee. Not sure why such an expensive hotel doesn't have a barista or offer kopi for breakfast. It was a much-improved experience after staying at JEN Hotel a few days prior.
Comment from Hotel Management
8 Apr 2024 by PARKROYAL COLLECTION Marina Bay, Hotel Management
Dear Andrew,Thank you for sharing your personal experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice.We are delighted to know that you have enjoyed your stay with us, highlighting our great attributes which have made PARKROYAL COLLECTION Marina Bay an iconic property!Once again, thank you for sharing your review. We genuinely value your feedback and are committed to making improvements based on your comments. We hope to have the pleasure of welcoming you back again.Inspiringly Yours,Phil SmithGeneral Manager
