Ratings based on 32 Verified Reviews
5.0 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Discovery Bay
Posted 6 May 2024
Excellent service
by A verified traveler from Houston
Posted 26 Apr 2024
South was very friendly
Comment from Hotel Management
29 Apr 2024 by Jill Goh, Hotel Management
Dear PatriciaWe're delighted to hear that you have enjoyed your stay with us. Your positive feedback means a lot to us, and we're glad to have made your experience enjoyable. We look forward to welcoming you back soon for another pleasant stay.Yours sincerelyJill GohGeneral Manager
by A verified traveler
Posted 22 Apr 2024
Mandarin Oriental rarely fails to deliver, nor does the Singapore branch. A great hotel with fantastic, dedicated and service minded staff. Enjoyable from beginning to end and highly recommended.
Comment from Hotel Management
23 Apr 2024 by Jill Goh, Hotel Management
Dear AriIt's fantastic to hear that Mandarin Oriental consistently meets your expectations, and we're delighted that our Singapore branch maintains that high standard. We greatly appreciate your kind words about our property, including our colleagues who constantly strive to provide excellent service. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay.Yours sincerelyJill GohGeneral Manager
by A verified traveler
Posted 21 Apr 2024
One of the best hotels I have ever stayed due to their excellent service. From the check-in staff to front bell man to the restaurant staff, everyone was so accommodating and pleasant
Comment from Hotel Management
23 Apr 2024 by Jill Goh, Hotel Management
Dear SimonThank you for taking the time to share your experience at Mandarin Oriental, Singapore. We're thrilled to hear that your stay with us was among the best you've experienced. Thank you for appreciating the service rendered by our colleagues, who were accommodating and pleasant throughout your visit. Your kind words are greatly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.Yours sincerelyJill GohGeneral Manager
by A verified traveler
Posted 19 Apr 2024
location, is perfect. however there is large scale construction going on across the street. it was super noisy, at the pool
Comment from Hotel Management
23 Apr 2024 by Jill Goh, Hotel Management
Dear Mark-JosephWe're delighted you found our location perfect and convenient in the prime Marina Bay area, close to Singapore's popular landmarks, dining, and shopping destinations. We apologise for any inconvenience caused by the noise caused by the construction across the street. Your feedback is valuable to us, and although this is not within our jurisdiction as it is a government project, we will strive to work on other areas of our service to mitigate this inconvenience in the future. Thank you for your understanding, and we look forward to welcoming you back for an improved stay soon.Yours sincerelyJill GohGeneral Manager
by A verified traveler from Chicago
Posted 15 Mar 2024
This is really a business hotel suited for people coming in and out of Singapore for meetings or breakfast/lunch meetings. The hotel is generally fine but hasn’t been fully upgraded throughout and certainly parts of it feel dated or worn out. There was a damp smell coming from the area outside our room which needed to be dehumidified, and our room constantly felt “wet” while our kids room was much dryer. Service is good and there are 2-3 restaurants in the hotel which were generally empty (and we stayed while Taylor Swift was in town) but with decent food. Rooms are small but adequate. Hotel is located close to the Marina Bay Sands and the SunTec mall. There was a lot of construction going on outside and the immediate area is otherwise empty. About a 10-15 min drive to the malls in Orchard and anywhere else in the main southern part of Singapore you might want to go which is convenient. Overall the hotel is functional with good service but lacks energy and character, and I left feeling there was nothing memorable about my stay.
Comment from Hotel Management
2 Apr 2024 by Jill Goh, Hotel Management
Dear PiyushThank you for providing us with detailed feedback. We value your insights regarding our hotel and are pleased that you enjoyed the services offered and the location is convenient for your needs.We apologise for any inconvenience caused during your stay. Your feedback is invaluable to us, and we will take it into account as we work to enhance the overall guest experience.We hope to have the opportunity to welcome you back and to exceed your expectations in the future.Yours sincerelyJill GohGeneral Manager
by A verified traveler from San Juan
Posted 13 Mar 2024
Good
Comment from Hotel Management
23 Apr 2024 by Jill Goh, Hotel Management
Dear MHDYThank you for staying at Mandarin Oriental, Singapore and for sharing your feedback. We are delighted to know that you enjoyed your experience with us. We look forward to welcoming you back for another exceptional stay.Yours sincerelyJill GohGeneral Manager
by A verified traveler
Posted 9 Mar 2024
Overall service and hospitality was impeccable. We will be back in March 2025 and will definitely stay at another Mandarin Oriental
Comment from Hotel Management
12 Mar 2024 by Jill Goh, Hotel Management
Dear SeanThank you for taking the time to leave your feedback on your recent stay at Mandarin Oriental, Singapore. We are pleased to hear that our colleagues’ warm hospitality created an impeccable experience for you. We look forward to the opportunity of welcoming you for yet another exceptional stay.Yours sincerelyJill GohGeneral Manager
by A verified traveler
Posted 6 Feb 2024 on Hotels
by A verified traveler
Posted 3 Feb 2024 on Hotels
