Ratings based on 592 Verified Reviews
3.2 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
ROACHES! Bedding and towels stained. Bathtub was stained and nasty. DO NOT STAY HERE!
Comment from Hotel Management
15 Jun 2024 by Atul patel, Hotel Management
Penelope, Thanks for staying at Baymont Inn and look forward to serving you better at Baymont. Thanks
by A verified traveler
Posted 10 Jun 2024
Smelled. Dirty fridge and microwave
Comment from Hotel Management
10 Jun 2024 by Atul patel, Hotel Management
Carole, Thanks for staying at Baymont Inn. Look forward to serving you better at Baymont.
by A verified traveler
Posted 10 Jun 2024
Checkin was fine but when we arrived at the room it was not in good condition. Some of the lights did not work, outlets were hanging out of the wall and sheets that were on the bed were dirty. Bathroom exhaust fan was very loud and recessed toilet paper holder was falling out of the wall. Chair in the room had very suspicious stains on it so we didn’t end up touching that at all. Staff were not very nice after we voiced our complaints. Food in the area was good and the Florida caverns state park was very close to the hotel and the stay was worth it for at least that. About an hour south was the appalachacola national forest that was absolutely beautiful. Will be returning to the area some day but will more than likely not be using this facility again.
Comment from Hotel Management
10 Jun 2024 by Atul Patel, Hotel Management
becky, Thanks for staying at Baymont Inn. I will look into detail and try to fix all issues ASAP. Look forward to serving you better at Baymont Inn, Thanks
by A verified traveler
Posted 10 Jun 2024
Staff was very friendly. Maintenance of the facility was marginal. Door would not close properly and the lights over the sink did not work. Bed was just ok.
Comment from Hotel Management
10 Jun 2024 by Atul patel, Hotel Management
David, Thanks for staying at Baymont Inn and look forward to serving you better at Baymont.
by A verified traveler
Posted 4 Jun 2024
Roaches everywhere. If I wasn't so tired I would have left
Comment from Hotel Management
4 Jun 2024 by Atul patel, Hotel Management
Lori, Thanks for staying at Baymont Inn. we do regularly pest control but sometimes because of Florida weather, we can see some roaches and we spray all the time to keep them away. Sorry for any inconvenience during your stay and look forward to serving you better at Baymont Inn, Thanks
by A verified traveler
Posted 3 Jun 2024
Entry door to room and bathroom difficult to open and shut. Room appeared to be clean, some outside areas not so much. Room service knocked on door, then opened it before I had time to respond. Other than one man on staff, who was helpful, others were not very friendly. Not sure we will stay there again.
Comment from Hotel Management
3 Jun 2024 by Atul patel, Hotel Management
Paul, Thanks for staying at Baymont Inn. Look forward to serving you better at Baymont Inn, Thanks
by A verified traveler
Posted 2 Jun 2024
The toilet was broken if you sat on it it was falling over. There was a gap in the door to the unit , bathroom towels were yellow and stains on the bedding. Left snd checked into another hotel . They said I should be receiving a refund in 24- 48 hours!!
Comment from Hotel Management
3 Jun 2024 by Atul patel, Hotel Management
Judith, Thanks for staying at Baymont Inn. I will look into detail and fix the issues. Look forward to serving you better at Baymont Inn, Thanks
by A verified traveler
Posted 27 May 2024
This hotel is in very poor condition, i will never that there again.
Comment from Hotel Management
27 May 2024 by Atul patel, Hotel Management
Michael, Thanks for staying at Baymont Inn. Look forward to serving you better at Baymont.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
13 Jun 2024 by Atul patel, Hotel Management
Viki, Thanks for staying at Baymont Inn. I am glad that you had a clean and comfortable stay at our hotel. Thanks for your positive comments and look forward to serving you better at Baymont Inn, Thanks
by A verified traveler from St Augustine
Posted 16 May 2024
Comment from Hotel Management
9 Jun 2024 by Atul Patel, Hotel Management
Dawn, Thanks for staying at Baymont Inn and look forward to serving you better at Baymont.
