Ratings based on 132 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Major disappointment
Posted 31 Dec 2022 on HotelsPersonnel does not speak English. Room is cold, except just under the ac. No heating in bathroom. Freezing. Internet sketchy. I lost hours of work and even to co tact the help desk I needed to restart several times, each time with another agent, due to connection, and from scratch. Noise from other rooms and guests with kids in dining room. No one is there to tell them. My friend ran away after 1 night. No housekeeping during stay, only when I insisted once. Cigarette smell from stiff towels. Phone disconnected in room. I had to run to the sleepy, non English speaking receptionist every time in the open, freezing and windy corridors and flights of stairs. No replnishment of buffet
by A verified traveler
Terrible in Mardin
Posted 19 Sep 2022 on HotelsIt was terrible. Bed sheets were stained, toilets needed repaired. We requested, but they still didn't repaired. No room cleaning. They had nice pictures on their website, don't be fooled with them. Pricey. A two star hotel could be cleaner and nicer than this so called ( konak ? ) hotel.
by A verified traveler
Posted 14 Jun 2022
Great location, very clean and very helpful staff.
Comment from Hotel Management
14 Jun 2022 by Mardin Osmanlı Konağı , Hotel Management
thank you for the evaluation
by A verified traveler
Posted 24 May 2022 on Hotels
Comment from Hotel Management
5 Jun 2022 by Mardin Osmanlı Konağı , Hotel Management
değerlendirmeniz için teşekkür ederiz
by A verified traveler
Posted 20 May 2022 on Hotels
Comment from Hotel Management
20 May 2022 by Mardin Osmanlı Konağı , Hotel Management
Değerlendirmeniz için teşekkür ederiz
by A verified traveler
Posted 28 Apr 2022
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting around Mardin's Old City.
Comment from Hotel Management
28 Apr 2022 by MARDİN OSMANLI KONAĞI , Hotel Management
Hello
Thank you for your evaluation.
by A verified traveler
Posted 14 Nov 2021 on Hotels
Comment from Hotel Management
14 Nov 2021 by MARDİN OSMANLI KONAĞI , Hotel Management
öncelikle yapmış olduğunuz değerlendirme için teşekkür ederiz.sizleri tekrar ağırlamaktan mutluluk duyarız
by A verified traveler
Posted 31 Oct 2021
The hotel is located right in the tourist district close to everything. The hotel staff was very helpful, ambience was fabulous. They even had prepared recommendations for restaurants and other places to visit.
Comment from Hotel Management
5 Nov 2021 by MARDİN OSMANLI KONAĞI , Hotel Management
Thank you
by A verified traveler
Posted 30 Oct 2021 on Hotels
Comment from Hotel Management
30 Oct 2021 by Mardin Osmanlı Konağı , Hotel Management
Değerlendirmeniz için teşekkür ederiz sizleri tekrar ağırlamaktan mutluluk duyarız
by A verified traveler
Beds are not comfortable
Posted 25 Oct 2021 on HotelsThe bed was very uncomfortable, we asked to change it or move us into another room. Unfortunately declined.
Comment from Hotel Management
5 Nov 2021 by MARDİN OSMANLI KONAĞI , Hotel Management
Thank you
