Ratings based on 202 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Lea - Front Desk, Hotel Management
We are glad to hear you had a great stay with us! We look forward to seeing you again in the future.
by A verified traveler
Posted 31 Mar 2024
The beach was crowded with people from outside of the hotel with music so loud that we couldnt rest on the sand quiet. I suggest to take care of that specially if we are paying such a high rate for our villa-
Thanks
Comment from Hotel Management
3 Apr 2024 by Lea - Front Desk, Hotel Management
Good afternoon and thank you for your valued feedback. Unfortunately, Marco Island beaches are open to the public so not much we are able to do about the noise level from the local people enjoying the beach. We do hope to see you in the future!
by A verified traveler
Posted 30 Mar 2024
really frustrating that when i called hotel directly (at this point i have been told that there are no workers who do reservations at the hotel and that I must have been transferred) to make a reservation they offered me two free kids breakfasts with our stay. I would not have known to ask for that.
when we went down for breakfast the server had no idea our breakfast was free and she suggested i go to the front desk.
we would have never gotten a full buffet for the kids as one of them ordered only cereal and one ordered pancakes. and we prob would have just went somehwere else where my omelet wouldnt have been $22. insane price for an omelet with nonorganic ingredients.
the lady at the front desk was not kind smiley or helpful and said it wasnt the hotels fault it was reservations fault. when i showed her the phone number i called she said ow that was our number but they must have transferred you. i then asked to talk to the manager. everyone passed on the blame and was pretty rude at your hotel.
if someone is going to be offering free breakfasts but actually lying its a pretty low way to sell a room. just dont even offer that if you cant live up to that. I would expect that from somewhere other than a higher level mariott
Comment from Hotel Management
3 Apr 2024 by Lea - Front Desk, Hotel Management
Thank you for your feedback, I am sorry for your experience. I believe you may be referring to the JW Marriott that is just North of us here at Crystal Shores as we do not offer on-site breakfast. We hope you give us another chance and see you in the future.
by A verified traveler
Posted 2 Feb 2024
Comment from Hotel Management
4 Feb 2024 by Lea - Front Desk, Hotel Management
Thank you for your valued feedback. We hope to see you again in the future!
by A verified traveler
Posted 6 Jan 2024 on Orbitz
Comment from Hotel Management
4 Feb 2024 by Lea - Front Desk, Hotel Management
Thank you! We are happy to hear your enjoyed your time with us and we hope to see you in the future.
by A verified traveler
Posted 21 Oct 2023
by A verified traveler
Posted 14 Oct 2023
Muy bueno
Comment from Hotel Management
14 Oct 2023 by Marriott Crystal Shores, Hotel Management
We are happy to hear you had a great time. We look forward to hosting you again soon!
by A verified traveler
Posted 3 Oct 2023
Amazing
Comment from Hotel Management
4 Oct 2023 by Lea - Front Desk, Hotel Management
We are so happy to hear you enjoyed your time with us! Hope you had safe travels and see you next trip.
by A verified traveler
Posted 2 Oct 2023
Nice property !
Comment from Hotel Management
3 Oct 2023 by Marriott Crystal Shores, Hotel Management
We are happy to hear that you enjoyed your stay with us. We look forward to hosting you again soon!
