Ratings based on 132 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler from York
Posted 30 Apr 2024
Patio door in the room could mot close due to broken handle. Patio was dirty, ready for the guest ( no cushions on the chairs and sun beds).
Buffet breakfasts was excellent as well as dinner. Friendly stuff.
Comment from Hotel Management
9 May 2024 by Julian Cabanillas Director, Hotel Management
Dear Dragan ,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay Please know that we have taken immediate action to rectify these issues to ensure a more comfortable and enjoyable experience for our guests in the future.We are delighted to hear that you found our buffet breakfasts and dinners to be excellent, and we truly appreciate your kind words about our friendly staff.We hope to have the opportunity to welcome you back soon and give you the experience you deserve.Best regards,
by A verified traveler
Posted 28 Mar 2024
Favorite spot! Wonderful service
Comment from Hotel Management
11 Apr 2024 by Julian Cabanillas Director, Hotel Management
Dear KarenThank you for your review and your comment regarding our service.We were delighted to read that you had an enjoyable stay with us.We are looking forward to welcoming you back in the near future.Kind regards,
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
15 Mar 2024 by Julian Cabanillas · General Manager, Hotel Management
Dear Yvonne, Thank you very much for your review. We were thrilled to read you enjoyed every aspect of your stay.We look forward to welcoming you for many more years.Kind regards,Julián CabanillasGeneral Manager
by A verified traveler
Posted 28 Dec 2023
Comment from Hotel Management
29 Dec 2023 by Julián Cabanillas General Manager, Hotel Management
Dear Mark, Thank you for your review.It is very rewarding to read that you enjoyed all aspects of your stay.We look forward to welcoming you back in many more occasions. Kind regards,Julián CabanillasGeneral Manager
by A verified traveler
Posted 23 Sep 2023
Reception staff provide an excellent service from the start. Champagne as your enter, room was upgraded and was outstanding with pleasant touches like chocolate strawberries and champagne in the room. The concierge staff help meet all our requests even tho many last min which included arranging 2 golf tee times including arranging golf club hire. Beautiful spa area, salt pool with attentive bar staff. The quality of service could not be faulted. Breakfast excellent. The hotel is also on the beach. Although expensive everything about this hotel was outstanding.
Comment from Hotel Management
25 Sep 2023 by Julian Cabanillas, Hotel Management
Dear Louise,Thank you for your kind feedback. We're thrilled you enjoyed our attentive service, from the champagne welcome to our concierge's assistance. We take pride in our spa, pool, breakfast, and beachfront location. While we acknowledge our premium pricing, we're pleased to hear you found the experience outstanding. We look forward to hosting you again at Marbella Club.Best regards,Julian CabanillasGeneral Manager
by A verified traveler
Posted 2 Sep 2023
It was idyllic a place to truly unwind. Amazing staff.
Comment from Hotel Management
4 Sep 2023 by Julian Cabanillas, Hotel Management
Dear Sarah,We're delighted to hear that your stay with us was idyllic and that you were able to truly unwind. Our staff is dedicated to creating exceptional experiences for our guests.We hope to have the pleasure of welcoming you back in the future.Warm regards,Julian CabanillasGeneral Manager
by A verified traveler
Posted 27 Aug 2023
6 STAR as ussual
Comment from Hotel Management
13 Sep 2023 by Julian Cabanillas, Hotel Management
Dear Daniel Luke,We greatly appreciate your review.We're delighted to see that your experience with us was amazing as always.We look forward to welcome you back in the near future.Warm regards,Julian CabanillasGeneral Manager
by A verified traveler
Posted 25 Jun 2023
I have stayed in many five star hotels around the world and nothing compares to the facilities, beach, first class service, and amenities Marbella Club has to offer. What impressed me and my family the most was the staff and restaurant. I have never dealt with kind, attentive, and professional staff like we experienced here. Everyone was so sweet, so helpful, and they cared about my two children with severe allergies which made our experience here so pleasant. The rooms were so clean, comfortable, pleasant, and perfect. We are most definitely returning next year. I don’t know why the stars only stop at five because Marbella is in a league of its own. Thank you for such a beautiful and unforgettable experience.
Comment from Hotel Management
28 Jun 2023 by Julian Cabanillas, Hotel Management
Dear Percy,Thank you so much for your kind words and for choosing to stay at Marbella Club. We are thrilled to hear that your experience with us exceeded your expectations and that you found us to be unparalleled.We take great pride in providing exceptional service to all our guests, and we're glad to hear that our staff went above and beyond to ensure your family's comfort and safety, especially regarding your children's allergies.We are honored by your compliments and your recognition of our efforts. Your satisfaction is our utmost reward, and we can't wait to welcome you and your family back for another beautiful and unforgettable experience next year.Warm regards,Julian CabanillasGeneral Manager
by A verified traveler
Posted 7 Jun 2023
Comment from Hotel Management
28 Jun 2023 by Julian Cabanillas, Hotel Management
Dear Charlotte,We appreciate your positive feedback and are delighted to hear that you enjoyed everything during your stay with us. Our goal is to provide a memorable and enjoyable experience for our guests, and it's rewarding to know that we met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back in the future. Best regards,Julian CabanillasGeneral Manager
