Ratings based on 513 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Beautiful grounds & reception areas. The bedrooms are very small however. We had to change room as our neighbours were making noise at 3 o’clock in the morning. After that inconvenience all, we asked for was a late check out but refused & all they could give us was till 1pm. So no favours there. Nevertheless, the staff in general are very nice.
Comment from Hotel Management
3 Jun 2024 by Thank you for your feedback, Hotel Management
Dear Robert, On behalf of the entire team of Don Pepe, Gran Meliá it is a real pleasure to express you our most sincere gratefulness for taking your time and sharing your experience at the hotel with us and Expedia.com's community! We are glad to inform that we will continue to work on the renovation of the room facilities so your next experience with us will be even more unforgettable!We are all sincerely looking forward to welcoming you back soon to your home in Marbella: Don Pepe, Gran Meliá! Greetings from the heart, Guest Experience Team
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Thank you for your feedback, Hotel Management
Dear Mr. Gayle, On behalf of the entire team of Don Pepe, Gran Meliá it is a real pleasure to express you our most sincere gratefulness for taking your time and sharing your experience at the hotel with us and Expedia.com's community! We are all sincerely looking forward to welcoming you back soon to your home in Marbella: Don Pepe, Gran Meliá! Greetings from the heart, Guest Experience Team
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Don Pepe, Gran Meliá, Hotel Management
Estimado José,Es un placer agradecerle en nombre de todo el equipo de Don Pepe, Gran Meliá el haber tomado su tiempo y compartir su experiencia con nosotros y el resto de los seguidores de Expedia.com.Esperamos tener una futura oportunidad para darle la bienvenida de vuelta a Marbella y poder mostrarle el verdadero servicio que nos representa. Saludos de corazón, Guest Experience Team
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Wilmer, Hotel Management
Dear Wilmer, We appreciate your evaluation regarding your stay at Hotel Don Pepe, Gran Meliá in Marbella. We are delighted that you had a great stay, and we hope to welcome you back soon. Best regards, Guest Experience Team
by A verified traveler from Chula Viata
Posted 6 Apr 2024
Old and smalls rooms
Comment from Hotel Management
7 Apr 2024 by Don Pepe, Gran Meliá, Hotel Management
Dear Juan, Thank you very much for taking the time to leave comments regarding your recent stay at Hotel Don Pepe, Gran Meliá. It is always a pleasure to receive your feedback. We will take note of your additional comments regarding the size of the room. We hope to be able to welcome you back soon to your home in Marbella. Greetings from the heart, Guest Experience Team
by A verified traveler
Posted 24 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Your recent stay at Hotel Don Pepe, Gran Meliá, Hotel Management
Dear Karolina, Thank you very much for taking the time to review your recent stay at Hotel Don Pepe, Gran Meliá in Marbella. We are thrilled to know that you had a wonderful experience with us, and hope to be able to welcome you back again soon. Best regards, Guest Experience Team
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
24 Feb 2024 by Guest Experience Team, Hotel Management
Estimado Sr. Vorajee, Es un verdadero placer agradecerle en nombre de todo el equipo del Hotel Don Pepe, Gran Meliá el haber tomado su tiempo y compartido con nosotros su valoración sobre el hotel.Nos complace saber que ha disfrutado de su experiencia con nosotros.¡Esperamos darle la bienvenida de nuevo muy pronto a su hogar en Marbella!Saludos de corazón, Equipo de Guest Experience
by A verified traveler
Beautiful views excellent food
Posted 13 Feb 2024 on HotelsLovely hotel in a great location. Beautiful grounds and great service. We paid extra for the “red level” which entitled us to a private lounge that had food and drink out available for a good part of the day, nice quality! The room we had was a little dated, unexpected for that level but over all very comfortable and we had a beautiful view of the ocean. The breakfast in the morning was amazing! We enjoyed our stay here.
Comment from Hotel Management
13 Feb 2024 by Your recent stay at Hotel Don Pepe, Gran Meliá, Hotel Management
Dear Ms. Danielle, On behalf of all the team at Hotel Don Pepe, Gran Meliá in Marbella, we would like to thank you for taking the time to leave feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your experience, and we will be assured to take into account all of your comments to keep striving for excellence. We all hope to be able to welcome you back again soon. Best regards, Guest Experience Team
by A verified traveler
Posted 11 Feb 2024
Excellent location. Heart of Marbella waking distance to lots of restaurants and bars.
Comment from Hotel Management
13 Feb 2024 by Your recent stay at Hotel Don Pepe, Gran Meliá, Hotel Management
Dear Mr Danny, Thank you very much for taking the time to leave feedback regarding your recent stay at Hotel Don Pepe, Gran Meliá in Marbella. We are thrilled to learn that you enjoyed your sty with us and were able to make the most of the ideal central location. We all hope to be able to welcome you back again soon. Best regards, Guest Experience Team
by A verified traveler
Posted 25 Jan 2024 on Hotels
We enjoyed our stay , excellent location
Comment from Hotel Management
28 Jan 2024 by Guest Experience Team , Hotel Management
Dear Giselle, On behalf of the entire team of Gran Meliá Don Pepe it is a real pleasure to express you our most sincere gratefulness for taking your time and sharing your experience at the hotel with us and Expedia's community! We are thrilled to know that you had a pleasant experience with us, and were able to enjoy the comfort of our rooms, and friendly service of our staff. We hope to welcome you back soon to Marbella! Greetings from the heart, Guest Experience Team
