Ratings based on 11 Verified Reviews
4.2 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by Emma from Caracas
Great service
Posted 7 Jul 2013 on HotelsThe hotel in general was great the staff were very accommodating. The only thing I would change is that they took more care when cleaning the rooms, the bathroom smelt of urine. But the rest was ok. The coffee in the room did not have milk, a suggestion would be to add milk and tea for those that don not like coffee.
by Luis from Miami, FL, USA
bad stay in Maracaibo
Posted 27 May 2013The Hotel has leaks, the promise rooms with a view, both rooms were to an inside patio overlooking the air conditioned equipment in the lower floor an a wall in front, the bed was rigid as the floor,
by A verified traveler
Posted 6 May 2013 on Hotels
by A verified traveler from Irvine, CA
Not a 5 stars hotel
Posted 16 Feb 2013this is not a 5 stars hotel, very dissapointed. Will not come back again
by A verified traveler
No hot water no Internet
Posted 25 Apr 2012 on HotelsThe location is okay for business but only for business, its convinient close to the airport. The rooms are fine and there are enough service personel on duty at all times. How ever dont ask them to solve a problem that is not mentioned in their job description the staff seems not to know that they are there for servicing me - or they where just tired. Stayed there on April 17th to my surprise there where no hot water in the shower "left a claim for the management but untill now nobody has answered to it, (now a week ago)", the following morning the taxi driver informed me that hot water had been out for more than a week. Stayed there again on April 23rd but this time the Internet didnt work and I didnt make a complaint to the management -- since they dont answer any way. Value for money on a scale from 1 to 10 (10 best) 3 ...
by A verified traveler
Posted 25 Jan 2012 on Hotels
The beds were really hard. And the water had a yellow color to it. But everything else was nice. Good service and beautiful pool.
Recommended
for Everyoneby Graciela from Houston, Tx
My stay at Maruma on December 18-22, 2012
Posted 2 Jan 2012
Pros: breakfast "a la criolla"
Cons: the casino was closed
Location: so so. Very close to the airport. Not so close to the attractions.
The stay was very pleasent. Probably the bathroom could have a touch up. There is no casino due to the actual political situation.
In overall it was very good.
by A verified traveler
Posted 8 Mar 2011 on Hotels
by A verified traveler
Posted 8 Jul 2014 on Hotels
by Romy from France
Juste moyen
Posted 23 Aug 2013 on HotelsBel hôtel mais peut bien mieux faire. En 4 jours, les repas étaient quasiment les mêmes, je n'ai pas réussi à établir de relations téléphoniques avec mon pays et la connexion wifi est très lente . L'accueil est froid même si par ailleurs le service est bien fait. Les lits sont immenses et confortables mais cela ne suffit pas. Personnellement je n'y retournerai pas.
