Ratings based on 146 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Feb 2024 on Hotels
by A verified traveler
Posted 1 Feb 2024 on Hotels
by A verified traveler
Posted 9 Jan 2024 on Hotels
Comment from Hotel Management
10 Jan 2024 by Chris Sengulane, Front of House Manager, Hotel Management
Dear Avantha,Thank you for your review and for sharing on your stay with us. We value your comments as they give us reassurance about the positive experiences the team always strives to provide.We do look forward to host you again in future.With kind regards and best wishes for 2024.
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Chris Sengulane, Front of House Manager, Hotel Management
Dear Mehroon,Thank you for your review on your recent stay with us.We are pleased to know that you have enjoyed our stay and look forward t your next visit.Thank you for choosing us,Kind regards,
by A verified traveler
Posted 23 Dec 2023 on Hotels
All was good and friendly people...except not understanding wh3n you say family room...with a 16 year old son you NOT share same space with him
Comment from Hotel Management
25 Dec 2023 by Chris Sengulane, Front of House Manager, Hotel Management
Dear Mr Bongani,Thank you for sharing your review with us.We are pleased to know that you have enjoyed your stay, despite the expectation with regards to room size not being met. We do regret and we acknowledge that there is a communication gap that needs to be addressed.We want to thank you for choosing us and we wish you the best for 2024.Kind regards,
by A verified traveler
Posted 23 Dec 2023 on Hotels
Comment from Hotel Management
24 Dec 2023 by Chris Sengulane, Front of House Manager, Hotel Management
Dear Analisa,Thank you for sharing your review and your opinion following your stay. We noted the rating and we value your feedback.We take this opportunity to thank you for the support, and we look forward to your next visit.Kind Regards,
by A verified traveler
Posted 5 Dec 2023
Food and dining room staff was great as well as the Assistant Food and Beverage manager Nasser.
Rooms were outdated. Bathroom shower was in poor condition and the lighting in the bathroom was terrible. Pool lounge chairs were worn out.
Comment from Hotel Management
5 Dec 2023 by Chris Sengulane, Front of House Manager, Hotel Management
Dear Brad,Thank you for taking the time to provide us with your comments and feedback. We are pleased to know that you had the chance to meet and interact with our Manager Nasser, and the team also made a positive impact on your experience.We note your feedback on the room facilities and the aspects you have highlighted and we undertake to rectify these.We remain available to assist you in every possible way we can.Kind Regards,
by A verified traveler from Van Nuys
Posted 1 Nov 2023
Internet in the room was poor. I had to go downstairs to do my work. The food was soso. I checked out a day early and want a refund for one night.
Comment from Hotel Management
2 Nov 2023 by Chris Sengulane, Front of House Manager, Hotel Management
Dear James,Thank you for taking the time to provide us with feedback, following your stay with us,We note your comments, and we regret that you have been affected by internet outages we faced over the past couple of days - we do apologize for the inconvenience caused..With regards to the refund, kindly notify Expedia for booking terms and conditions.Kind regards,
by A verified traveler
Posted 24 Oct 2023
Comment from Hotel Management
25 Oct 2023 by Chris Sengulane, Front of House Manager, Hotel Management
Dear Per,We thank you for your review and for providing us with your opinion following your recent stay.We are pleased to know that you have enjoyed your stay, and we look forward to host you again in the future.Kind regards,
by A verified traveler
Posted 6 Sep 2023
Comment from Hotel Management
18 Sep 2023 by Chris Sengulane, Front of House Manager, Hotel Management
Dear Peter,We would like to thank you for taking the time to share your review and rate the experience, following your stay with us.We look forward to host you again on your next visit to Maputo.Kind regards,
