Ratings based on 209 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
Comment from Hotel Management
27 May 2024 by polana serena hotel, Hotel Management
Dear Guest,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu
by A verified traveler
Posted 23 Mar 2024
by A verified traveler
Midweek break in Maputo
Posted 28 Feb 2024 on HotelsStay in central Maputo was great. Very safe area, lovely gym and pool and breakfasts at Polana. Very helpful staff for first time visitors. Meals in restaurants within walking distance. Had a few fun filled days. Thank you.
Comment from Hotel Management
4 Mar 2024 by polana serena hotel, Hotel Management
Dear Mr Frances,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson MburuguActing General Manager
by A verified traveler
Posted 27 Feb 2024
by A verified traveler
Posted 9 Feb 2024
by A verified traveler
Posted 24 Jan 2024
The area is very safe, right next to the presidency. I hope they can build elevators that get you from the main building to the rooms on the 4th floor. The views from the 4th floor rooms are amazing!
Comment from Hotel Management
2 Feb 2024 by polana serena hotel, Hotel Management
Dear Mrs Amina,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson MburuguActing General Manager
by A verified traveler
o Hotel já não é digno de 5 estrelas precisa ser r
Posted 12 Jan 2024 on Hotels o hotel precisa urgentemente de uma manutenção.
a) 2 noites sem dormir por causa de mosquitos no quarto;
b) a piscina com tijoleira solta;
c) as camas da piscina com nodoas e esponja envelhecida;
d) a casa de banho do quarto envelhecida com a junção da tijoleira preta de humidade
De positivo o serviço do hotel, o pequeno almoço excelente e a infrastrutura colonial muito agravel
Comment from Hotel Management
16 Jan 2024 by polana serena hotel, Hotel Management
Prezada Sra Idalia,Muito obrigado por ter tido tempo para compartilhar o seu comentário sincero e em nome da equipa, estou muito decepcionado ao saber que considerou os nossos serviços durante essa SEXTA-FEIRA especial abaixo do padrão de Serena ao qual está acostumado.A sua experiência certamente não representa os altos padrões e princípios de qualidade que defendemos; a frustração e o transtorno causados contra si são altamente lamentáveis, por isso queira por favor aceitar as nossas mais sinceras desculpas.Esperamos que possa nos proporcionar uma outra oportunidade para que possamos servi-lo melhor no futuro.Atenciosamente, Anderson MburuguDirector Geral
by A verified traveler
Posted 27 Nov 2023
Excellent !
Comment from Hotel Management
6 Dec 2023 by polana serena hotel, Hotel Management
Dear Mr. Juan Baptiste,Greetings from POLANA SERENA HOTEL,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.Yours Sincerely,Anderson MburuguActing General Manager
by A verified traveler
Posted 17 Nov 2023 on Hotels
by A verified traveler
Posted 15 Sep 2023 on Hotels
