Ratings based on 193 Verified Reviews
3.4 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Feb 2024 on Hotels
Not so good , service in the restaurant and bar was terrible .
Laundry very good .
Comment from Hotel Management
14 Mar 2024 by Vasco Manhica, Hotel Management
Dear Mr Alan. Thank you for visiting the Pestana Rovuma Hotel, and for taking the time to complete the on-line review which was highly appreciated. It is through guest feedback such as yours that we are able to confirm our strong points as well as identify any area that may require improvement. As a hotel we make a conscious effort to always improve our guest’s experience. We regret that during your stay you felt that we did not live up to this endeavour and we will definitely take note of that error and do our best to rectify it. It would be an honour to have the opportunity to serve you as our guest again in the near future as this will give us a chance to showcase our true level of service. Once again thank you for the feedback and please do not hesitate to contact myself or the manager on duty should you have any queries while you are here.Kindest regards,The Pestana Team
by A verified traveler
Posted 25 Jan 2024
Staff was very helpful, allowed me to switch rooms from 1 for 4 people to 2 rooms instead. I loved the rooms and the breakfast was delicious!
Comment from Hotel Management
14 Mar 2024 by Vasco Manhica, Hotel Management
Dear Ms MariolaThank you for visiting the Pestana Rovuma Hotel, and for taking the time to share your experience with us which was highly appreciated. We were all very happy to learn that you found the hotel's facilities and services satisfactory. Your comments have been shared with all the staff members. It is through guest feedback such as yours that we are able to confirm our strong points as well as identify any area that may require improvement. As a hotel we make a conscious effort to always improve our guests experience at the hotel particularly focusing on customer care. Kindest regards,
by A verified traveler
Posted 19 Nov 2023 on Hotels
Comment from Hotel Management
14 Mar 2024 by Vasco Manhica, Hotel Management
Dear Miss. Karen M,Thank you for visiting the Pestana Rovuma Hotel, and for taking the time to share your experience with us which was highly appreciated. It is through guest feedback such as yours that we are able to confirm our strong points as well as identify any area that may require improvement.As a hotel we make a conscious effort to always improve our guests experience at the hotel particularly focusing on customer care. It was an enormous pleasure having you as our Guest and to being of service. We look forward to your next visit.Kindest regards, The Pestana Teams
by A verified traveler
Posted 20 Oct 2023 on Hotels
Comment from Hotel Management
14 Mar 2024 by Vasco Manhica, Hotel Management
Dear Mr. Alan,Thank you for visiting the Pestana Rovuma Hotel, and for taking the time to share your experience with us which was highly appreciated. It is through guest feedback such as yours that we are able to confirm our strong points as well as identify any area that may require improvement.As a hotel we make a conscious effort to always improve our guests experience at the hotel particularly focusing on customer care. It was an enormous pleasure having you as our Guest and to being of service. We look forward to your next visit.Kindest regards, Pestana Teams
by A verified traveler
Posted 26 Apr 2023 on Hotels
by A verified traveler
Posted 5 Mar 2019 on Hotels
Comment from Hotel Management
24 Mar 2019 by não identificado, Hotel Management
Caro Cliente,
Agradecemos a preferência de V. Exa. pelo Pestana Rovuma Hotel, bem como a sua disponibilidade de partilhar connosco a sua experiência.
Ficamos satisfeitos em saber que podemos contar consigo na avaliação dos nossos serviços , pese embora sem detalhes o seu feedback mereceu a nossa maior atenção..
É para nós muito importante ter partilhado connosco a sua experiência, porque só assim é que podemos identificar os nossos pontos fracos e fortes, permitindo-nos desta forma avaliar a qualidade dos nossos serviços, para melhor servi-lo.
Mais uma vez agradecemos na expectativa de nos honrar com a sua visita brevemente
Atenciosamente,
Vasco Manhiça - Director Geral
by A verified traveler
Posted 10 Nov 2018 on Hotels
Comment from Hotel Management
24 Mar 2019 by Sungchull, Hotel Management
Dear Mr. Sungchull,
Thank you for visiting the Pestana Rovuma Hotel, and for taking the time to share your experience with us which was highly appreciated.
We were all very happy to learn that you found the hotel's facilities and services satisfactory. It is through guest feedback such as yours that we are able to confirm our strong points as well as identify any area that may require improvement. As a hotel we make a conscious effort to always improve our guests experience at the hotel particularly focusing on customer care. It was an enormous pleasure having you as our Guest and to being of service.
We look forward to your next visit.
Kindest regards,
Vasco Manhica - General Manager
by A verified traveler
Don’t stay here!
Posted 29 Sep 2018 on HotelsStayed overnight before our flight back to the states. Nice hotel but really nasty front desk service. The front desk wanted to charge my husband to call a taxi! The dinner was good and the staff in the restaurant were very nice. Just wish had more welcoming front desk people to make our experience good. Try the Gloria hotel instead - huge rooms, great staff, and delicious food!
Comment from Hotel Management
26 Mar 2019 by Anonymous, Hotel Management
Dear Valuable Guest,
First of all I would like to thank you in notifying me of your dissatisfaction with the level of service that you are receiving during your present stay. We pride ourselves on our service and it is from constructive feedback that we can immediately put right what is wrong.
In terms of the Front desk service we will look into your complaints and rectify the shortcomings immediately.
Once again please accept my sincerest apologies and if there is anything further I can assist you please do not hesitate to contact me.
Kind regards
Vasco Manhiça.
General Manager
by A verified traveler
Posted 25 Sep 2018 on Hotels
The hotel is more than I expected! The staff is friendly and very helpful! It was close to a lot of local attractions! The only thing missing was that they did not have an iron or ironing board in our rooms! The breakfast each morning was amazing! Taxis were readily available and the staff was prompt to call the cab for us!
Comment from Hotel Management
24 Mar 2019 by Fisseha, Hotel Management
Dear Valuable Guest,
Thank you for visiting the Pestana Rovuma Hotel, and for taking the time to share your experience with us which was highly appreciated.
It is through guest feedback such as yours that we are able to confirm our strong points as well as identify any area that may require improvement.
As a hotel we make a conscious effort to always improve our guests experience at the hotel particularly focusing on customer care.
It was an enormous pleasure having you as our Guest and to being of service.
We look forward to your next visit.
Kindest regards,
Vasco Manhica - General Manager
by A verified traveler
Posted 7 Jul 2018
Comment from Hotel Management
24 Mar 2019 by não identificado, Hotel Management
Prezado Hóspede,
Quero antes de tudo agradecer em meu nome pessoal e de toda a equipa por nos ter honrado com a sua estadia no Pestana Rovuma.
Em segundo pela avaliação dos nossos serviços, que por falta de detalhes não nos permite ter uma percepção real do seu sentimento.
Queremos assegura-la que a sua avaliação mereceu a nossa maior atenção e reiteramos o nosso compromisso de melhor o servir sempre que nos honrar com a sua visita.
A sua satisfação é para nós uma prioridade e está acima de tudo.
Pedimos as nossas sinceras desculpas para quaisquer eventualidades, agradecendo a preferência pelos nossos serviços, rogando que ainda sejamos merecedores da sua confiança
Atenciosamente,
Vasco Manhiça – Director Geral
